Chelsie Lawson
Layton,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and proactive customer service sales specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
21
21
years of professional experience
Work History
Mentor
LLR Inc.
05.2013 - Current
- Served as a role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Share my own experiences to help mentees grow their business, confidence, sales, and processes.
- Regularly assessed progress and provided feedback to support continued development.
Retail Business Owner
Chelsie's Online Boutique
05.2013 - Current
- Prioritized and allocated valuable resources to meet business targets.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers of upcoming promotions and deals to boost sales
- Responded to customer requests for products, services, and company information
Customer Service Specialist
McKay-Dee Hospital
07.2004 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Scheduled patient appointments for procedures in the Radiology department.
- Called physicians with critical findings.
- Assisted Radiologists with reports, and any other tasks needed.
- Entered patient information for procedures, and billing purposes.
- Maintained and managed customer files and databases.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Educate patients on procedure prep and other important information.
Medical Billing Specialist
Lakeview Specialty Hospital
09.2002 - 06.2004
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Collected payments and applied to patient accounts.
- Posted and adjusted payments from insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Identified and resolved patient billing and payment issues.
Education
Associate of Science - General Studies
Weber State University
Ogden, UT12.2023
Skills
- Positive Reinforcement
- Business Networking
- Teamwork and Collaboration
- Social Skills
- Group and Individual Instruction
- Goal Planning
- Effective Leadership
- Coaching and Mentoring Initiatives
- Counsel Individuals
- Providing Guidance
- Team-Building Exercises
- Speaking and presenting in front of large and small groups
- Good communication skills
- Professional telephone demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher sale numbers by completing multiple marketing tasks with accuracy and efficiency.
- Qualified as one of the top sellers in the company.
- Successfully mentored multiple women in hitting their business goals and numbers.
Awards
Citizen Service Award - I was awarded this award in 2002 by the Govenor of SLC, UT. I received the award for assisting in saving a newborn and mother in the SLC airport.
Timeline
Mentor
LLR Inc.
05.2013 - Current
Retail Business Owner
Chelsie's Online Boutique
05.2013 - Current
Customer Service Specialist
McKay-Dee Hospital
07.2004 - 09.2013
Medical Billing Specialist
Lakeview Specialty Hospital
09.2002 - 06.2004
Associate of Science - General Studies
Weber State University
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