Chelsie Martin

Healthcare company that provides products and services offering remote home monitoring and connected data solutions.

• Handle sensitive health information while maintaining strict confidentiality per HIPPA compliance.
• Prepare customer medical records and submit for risk audit via mail or online portal.
• Deliver exceptional customer service on soft collection calls maintaining a professional demeanor.
• Process customer credit card payments phone and apply to customer account.
• Maintain accurate customer account information.
• Collaborate with Finance Department to prepare customer and insurance payments.

Engineering company specializing in structural solutions for construction, offering products designed to enhance the strength and safety of structures.

• Provide support to the Engineering and Office Manager.
• Manage phone calls, email correspondence, and filing systems.
• Manage meeting minutes and action items.
• Coordinate and facilitate engineering training.
• Assist engineers to prepare materials for internal audits and testing.
• Serve as point of contact for purchasing materials, tracking orders, deliveries, and inventory levels.

A combined law enforcement agency responsible for the City of Las Vegas and Clark County, Nevada.

01/18-07/19 Information Technologies Bureau

• Provide support to the Administrative Assistant and Bureau Director.
• Manage phone calls and email correspondence
• Assist with purchasing, tracking and receiving I.T. orders and equipment.
• Track and receive all IT orders and equipment for IT warehouse and HQ office.
• Manage Department’s cell phone business account servicing executive staff.
• Provide cell phone support, troubleshooting, and device management.

10/08-01/18 Fingerprint and Records Bureau

• Maintain a high standard of confidentiality according to department standards.
• Provide service to citizens in a fast-paced environment.
• Service convicted persons registrants, concealed weapons permit applicants, and work card applicants.
• Coordinate with various teams to perform duties in designated stations utilizing numerous equipment and databases.
• Query law enforcement computer systems for criminal history and warrant information.
• Interpret criminal history dispositions along with court and legal documents.
• Enter data into criminal justice computer systems.
• Manage an organized cash drawer with payment receipts.
• Provide accurate digital fingerprinting services and submit to AFIS.
• Perform cash room duties preparing daily bank deposits and entering accounting information.
• Develop documentation for team reference and training purposes.

• Provide excellent customer service to citizens
• Work designated stations utilizing numerous equipment, programs, and databases such as Microsoft 365 and other government devices
• Scan, enter information and research customer information
• Process applicants who submit for Work Cards, Fingerprints, local or federal background checks, Concealed Carry Weapons Permits, and Convicted Persons Registrations
• Fingerprint applicants using Livescan/Smartscan equipment
• Manage a cash drawer and organize payment receipts
• Cash room duties preparing bank deposits and entering accounting information into SAP
• Research various applicants to determine if they are approved or denied for specific employment positions according to guidelines
• Interview and register convicted persons from local and out of state prisons using various federal and local databases
• Compile training manual information for specific back office duties including the processes of obtaining local and federal backgrounds and translation of criteria for approval or denial of specific work card applications
• Communicate with local and federal law enforcement departments to research criminal backgrounds via email and phone
• Maintain a high standard of confidentiality according to department standards