Chelsie Mauss
Pueblo West,CO
Summary
Adept at streamlining patient experiences and enhancing administrative efficiency, notably at Asthma & Allergy Associates. Excelled in roles demanding exceptional communication, adaptability, and computer proficiency. Proven track record in improving patient satisfaction and reducing provider workloads, underpinned by a robust foundation in electronic health records and customer service excellence.
Overview
2025
2025
years of professional experience
Work History
Patient Service Representative
Asthma & Allergy Associates
Pueblo, CO
08.2016 - Current
- Greets patients and visitors in a prompt, professional, and respectful manner
- Answers patient inquiries of all types in an effort to streamline the process for patients and reduce workloads of providers and their medical assistants
- Verifying and updating the patient's demographic, insurance and payment information within the practice management system (Aprema)
- Enters new patients into the computer system, and schedules appointments following protocol and guidelines provided
- Responsible for scheduling appointments and answering patient inquiries of all types to include scheduling, medications refills, referral information, lab results, test results, as well as general information
- Patient Check-In: verifies insurance, including eligibility; verifies and/or updates patient demographic information at every visit; ensures appropriate patient paperwork and surveys are distributed; addresses pop-up reminders, removing as appropriate; collects patient payment at time of service as indicated; ensures office scheduling policies are maintained
- Patient Check-out: Confirms at check-out that patient is aware of any financial responsibility owed at the time of service not collected at check-in; provides patient with follow-up appointments as necessary; follows up on incomplete information with appropriate provider; follows-up with written directives from clinicians
- Sorts and delivers mail, faxes, medical records and other correspondence; photocopies and faxes documents, and maintains an adequate supply of all patient forms and documents as needed
- Perform patient confirmation calls
- Maintains strict confidentiality in accordance with AACOS policies and HIPAA
Receptionist/Veterinary Technician
Mesa Veterinary Clinic
Pueblo, CO
08.2013 - 09.2016
- My position required that I kept up with a fast-paced environment
- Strong love for animals and people, detail and team oriented in a business environment
- Strong knowledge and experience with Cornerstone, Impro-Med Infinity systems and Microsoft Office Suite
- On-going training through ACT (Animal Care Technologies) online training program
- Scheduling and rescheduling multi-doctor appointments while being able to answer multi-line phone calls and client care all at the same time
- Knowing how to be calm under emergency as well as under pressure from upset clients
- Knowledge in medical veterinary terminology
Customer Service Representative
C.B.S. Lumber
Pueblo, CO
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Explained policies, procedures and services to patients.
Customer Service Representative
Alpine Lumber Co.
Buena Vista, CO
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
AAS - Nursing
Pueblo Community College
01.2025
Diploma -
Cotopaxi High School
Skills
- Communication
- Time Management
- Adaptability
- Quick Learning
- Self-motivation
- Computer Proficiency
- Microsoft Office
- Customer Service
- Sales Motivation
- Responsibility
- Reliability
- Medical filing
- Recording histories
- Check-in coordination
- Appointment confirmation
- System updates
- Document filing
- Interpreting physician orders
- Patient interviewing skills
- Routing lab results
- Patient greeting
- Insurance verifying
- Front desk supervision
- Onsite tours
- Office administration
- Medicaid
- Data protection
- Insurance verification
- Patient admitting
- Payment collection
- Phone etiquette
- Appointment reminders
- Conflict resolution
- Clinical data entry
- Patient confidentiality
- Electronic health records
Qualifications and Skills
- Ability to communicate pleasantly, professionally and effectively with office staff and third parties in person, whether writing and over the phone
- Thorough in all aspects of the job, as well as proper time management
- Adaptable to rapidly changing situations
- Quick learner, also extremely self-oriented
- Computer proficient, proficient in Microsoft Office (Excel, Word, Powerpoint)
- Highly responsible and reliable
- Product knowledge with customer service, and a highly motivated seller
Timeline
Patient Service Representative
Asthma & Allergy Associates
08.2016 - Current
Receptionist/Veterinary Technician
Mesa Veterinary Clinic
08.2013 - 09.2016
Customer Service Representative
C.B.S. Lumber
Customer Service Representative
Alpine Lumber Co.
AAS - Nursing
Pueblo Community College
Diploma -
Cotopaxi High School
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