Chelsie Mitchell
Pickerington,OH
Summary
Dynamic leader with a proven track record at Cardo's Pizza & Tavern, excelling in operations management and team building. Spearheaded innovative training programs and strategic planning, significantly enhancing customer retention and employee satisfaction. Skilled in inventory control, scheduling, customer relations, adept at fostering positive environments and driving success.
Overview
9
9
years of professional experience
Work History
General Manager
Cardo's Pizza & Tavern
06.2022 - Current
- Managed budget implementations, inventory, and day to day operations.
- Lead a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with customers contributing to high retention.
- Created employee training programs to develop skills, consistency, and overall success.
- Drove the successful execution of various large-scale events and promotions through detailed, focused planning and effective execution.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, interviewing, hiring and training of multiple team members.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors and ensuring customer satisfaction.
Bartender/Server/Trainer
Cardo's Pizza & Tavern
06.2021 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and evaluating inventory.
- Managed bar inventory, placed orders for spirits, beer, wines, mixers, and supplies.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, detecting intoxication, and safely serving alcohol.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced, high demand environment.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Motivated staff to perform at peak efficiency and quality.
Child Caregiver
Self-employeed
08.2019 - 05.2021
- Ensured child safety through diligent supervision and attentiveness.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
Early Childhood Development Teacher
Columbus Zoo And Aquarium
03.2017 - 09.2017
- Educated students in foundational animal and conservation concepts.
- Worked under the supervision of department head to lead lessons and conduct additional themed activities.
- Cultivated an inclusive classroom community where every child felt valued and respected regardless of differences in background or ability level.
- Managed classroom behavior effectively using positive reinforcement techniques.
Patient Care Assistant
Cincinnati Children's Hospital-Psychiatry Dept.
01.2016 - 01.2017
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Advocated for patients as determined by various mental health needs.
- Demonstrated strong knowledge of various mental health conditions and applied understanding appropriately for optimal patient outcomes.
Education
Minor - Psychology
Mount St. Joseph University
Cincinnati, OH05.2015
Bachelor of Science - Biology
Mount St. Joseph University
Cincinnati, OH05.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Staff Management
- Customer Relations
- Training and Development
- Inventory Control
- Schedule Management
- Strategic Planning
Timeline
General Manager
Cardo's Pizza & Tavern
06.2022 - Current
Bartender/Server/Trainer
Cardo's Pizza & Tavern
06.2021 - 06.2022
Child Caregiver
Self-employeed
08.2019 - 05.2021
Early Childhood Development Teacher
Columbus Zoo And Aquarium
03.2017 - 09.2017
Patient Care Assistant
Cincinnati Children's Hospital-Psychiatry Dept.
01.2016 - 01.2017
Minor - Psychology
Mount St. Joseph University
Bachelor of Science - Biology
Mount St. Joseph University
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