Summary
Overview
Work History
Education
Skills
Timeline
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Chelsie Montford

Nicholson,GA

Summary

Devoted and knowledgeable customer service professional with substantial expertise in a range of managerial positions. Although, I've been out of the workforce for seven years, I offer wealth of knowledge and experience from past roles to encompass managerial activities such as, scheduling, interpersonal connection development, handling of confidential information, administrative work, clint communication, and more. I am eager to rejoin the workforce and provide my knowledge and expertise to an organization.

Overview

5
5
years of professional experience

Work History

Tax Preparer

HR Block
01.2014 - 05.2017
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Maintained compliance by adhering to current tax laws and regulations.

Team Leader

Tractor Supply Company
01.2014 - 01.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Assistant Manager

SUBWAY®Restaurants
01.2012 - 01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Georgia Cyber Academy
Online (GA)
05.2014

Skills

  • Organization skills
  • Document Preparation
  • Income Tax Preparation
  • Local, state, and federal tax returns
  • Bookkeeping
  • Relationship Building
  • Client Communication
  • Verbal/written communication
  • Interpersonal strengths
  • Records Management
  • Financial statement review
  • Meeting facilitation
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution

Timeline

Tax Preparer

HR Block
01.2014 - 05.2017

Team Leader

Tractor Supply Company
01.2014 - 01.2015

Assistant Manager

SUBWAY®Restaurants
01.2012 - 01.2014

High School Diploma -

Georgia Cyber Academy

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Chelsie Montford