Chelsie N-M. Bean
Antioch
Summary
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.
Overview
8
8
years of professional experience
Work History
Member Service Representative
ArchimedesRx
Brentwood, TN
08.2024 - Current
- Assisted with call calibrations for new hires to assess performance and ensure alignment with company standards for customer interactions
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Assist with Teams PTO calendar to ensure coverage based on current projects worked
Licensed life insurance agent
Globe Life AIL
Nashville, TN
04.2024 - 08.2024
- Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
- Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
Member Experience Specialist
Tend Dental
Nashville, TN
01.2023 - 03.2024
- Spearheaded efforts to gather and analyze member feedback in real-time through social media channels, enabling rapid response to emerging issues or concerns.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
Patient Service Specialist (PSS)
Vanderbilt Cancer Clinic
Nashville, TN
12.2019 - 12.2022
- Managed electronic health record software to accurately document patient interactions and update medical information.
- Operated billing systems to process patient payments, verify insurance coverage, and address billing inquiries.
- Utilized scheduling software to coordinate patient appointments and ensure optimal clinic workflow.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Handled patient communications, including appointment reminders and follow-up calls to maintain strong patient relationships.
Retail Sales Representative
Green hills Mall
Nashville, TN
11.2016 - 01.2019
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
Education
High School Diploma -
John Overton High School
Nashville, TNBachelor of Business - Human Resources
Tennessee State University
Nashville, TN05-2026
Skills
- Customer service
- Healthcare knowledge
- Issue resolution
- Strong analytical mind
- Strategic Decision-making
- Escalation handling
- Database management
- MS office
Timeline
Member Service Representative
ArchimedesRx
08.2024 - Current
Licensed life insurance agent
Globe Life AIL
04.2024 - 08.2024
Member Experience Specialist
Tend Dental
01.2023 - 03.2024
Patient Service Specialist (PSS)
Vanderbilt Cancer Clinic
12.2019 - 12.2022
Retail Sales Representative
Green hills Mall
11.2016 - 01.2019
High School Diploma -
John Overton High School
Bachelor of Business - Human Resources
Tennessee State University