Chelsie N-M. Bean
Antioch
Summary
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.
Overview
8
8
years of professional experience
Work History
Member Service Representative
ArchimedesRx
08.2024 - Current
- Assisted with call calibrations for new hires to assess performance and ensure alignment with company standards for customer interactions
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Assist with Teams PTO calendar to ensure coverage based on current projects worked
Licensed life insurance agent
Globe Life AIL
04.2024 - 08.2024
- Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
- Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
Member Experience Specialist
Tend Dental
01.2023 - 03.2024
- Spearheaded efforts to gather and analyze member feedback in real-time through social media channels, enabling rapid response to emerging issues or concerns.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
Patient Service Specialist (PSS)
Vanderbilt Cancer Clinic
12.2019 - 12.2022
- Managed electronic health record software to accurately document patient interactions and update medical information.
- Operated billing systems to process patient payments, verify insurance coverage, and address billing inquiries.
- Utilized scheduling software to coordinate patient appointments and ensure optimal clinic workflow.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Handled patient communications, including appointment reminders and follow-up calls to maintain strong patient relationships.
Retail Sales Representative
Green hills Mall
11.2016 - 01.2019
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
Education
High School Diploma -
John Overton High School
Nashville, TNBachelor of Business - Human Resources
Tennessee State University
Nashville, TN05-2026
Skills
- Customer service
- Healthcare knowledge
- Issue resolution
- Strong analytical mind
- Strategic Decision-making
- Escalation handling
- Database management
- MS office
Timeline
Member Service Representative
ArchimedesRx
08.2024 - Current
Licensed life insurance agent
Globe Life AIL
04.2024 - 08.2024
Member Experience Specialist
Tend Dental
01.2023 - 03.2024
Patient Service Specialist (PSS)
Vanderbilt Cancer Clinic
12.2019 - 12.2022
Retail Sales Representative
Green hills Mall
11.2016 - 01.2019
High School Diploma -
John Overton High School
Bachelor of Business - Human Resources
Tennessee State University
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