Chelsie Ngo
Athens,GA
Summary
Dynamic and reliable professional with experience at Baker & Taylor, excelling in processing and handling customer orders and customer service. Proven ability to enhance order processing efficiency and maintain a safe work environment. Strong communicator and problem-solver, committed to teamwork and achieving goals while ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
General Warehouse Associate
Baker & Taylor
Commerce, GA
06.2023 - Current
- Inspect incoming deliveries to ensure accuracy, check for damage, and confirm compliance with company standards
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Accurately preparing customer orders, ensuring safe handling to minimize damage.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean, orderly work environment free of hazards.
Customer Service Cashier
Dairy Queen Grill & Chill
Commerce, GA
03.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma - /
Banks County High School
Banks County, GA05.2025
Skills
- Customer Service
- Time Management
- Material Handling
- Effective Communication
- Team work
- Problem-Solving Skills
- Speed
- Patience
- Adaptability
Timeline
General Warehouse Associate
Baker & Taylor
06.2023 - Current
Customer Service Cashier
Dairy Queen Grill & Chill
03.2022 - 05.2023
High School Diploma - /
Banks County High School