Chelsie Pierre
Wellington,Florida
Summary
Dynamic professional with a proven track record in customer service and bilingual document translation, notably at Grand Living. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Grand Living
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Blog Writer
Self Employed Writer
03.2020 - Current
- Monitored competitor blogs within the industry niche in order to stay informed of emerging trends or potential collaboration opportunities.
- Managed editorial calendar, coordinating deadlines and ensuring timely publication of all blog posts.
- Maintained a consistent posting schedule by developing an efficient workflow for researching, drafting, editing, publishing, and promoting new articles.
- Edited guest submissions for clarity, grammar, and style consistency while preserving the author''s unique voice.
Translator and Interpreter
Self Employed Services
03.2017 - Current
- Translated documents from English to French and creole (Vice-Versa).
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations..
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Proofread, edited and improved documents of different sizes.
- Collaborated with team to translate series of documents from English to other languages.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Created detailed reports on accuracy of translated documents.
- Translated website content from other languages to English.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Customer Service Cashier
Hooks Restaurant And Tavern
01.2022 - 01.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Front Desk Receptionist
Saint John's Medical Center
05.2018 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Used apps such as Microsoft, excel, words for presentations.
Education
Associate of Science - Biomedical Engineering
Palm Beach State College
Lake Worth, FL12-2022
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Critical Thinking
- Document Translation
- Fluent Bilingualism
- Problem-Solving
- Customer Support
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Grand Living
01.2024 - Current
Customer Service Cashier
Hooks Restaurant And Tavern
01.2022 - 01.2023
Blog Writer
Self Employed Writer
03.2020 - Current
Front Desk Receptionist
Saint John's Medical Center
05.2018 - 08.2018
Translator and Interpreter
Self Employed Services
03.2017 - Current
Associate of Science - Biomedical Engineering
Palm Beach State College
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