Chelsie Pineiro
Levittown,PA
Summary
Accomplished Workforce Development Analyst 2 at the Commonwealth of Pennsylvania, adept in application development and strategic planning. Expertise in conducting feasibility studies and risk assessments, coupled with a strong foundation in client relationship management and reliability. Proven track record of enhancing program efficiency and stakeholder satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workforce Development Analyst 2
Commonwealth of Pennsylvania- Department of Labor
Harrisburg, PA
09.2024 - Current
- Conducted market research to identify trends and customer needs.
- Performed cost-benefit analysis to evaluate project feasibility.
- Created reports, presentations, and other documentation for stakeholders.
- Identified opportunities for process improvements across the organization.
- Developed and maintained a database of program information to track progress and identify areas for improvement.
- Provided technical support during the implementation phase by troubleshooting any issues that arise along the way.
- Developed training materials for staff members responsible for managing the various programs.
- Managed day-to-day operations of multiple programs simultaneously while ensuring quality standards are met throughout all phases.
Branch Manager
Chase Bank
Lawrenceville, NJ
02.2016 - 09.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
Branch Manager
Wells Fargo Bank
Lambertville, NJ
11.2014 - 01.2016
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Established strong working relationships with external partners such as vendors and suppliers.
- Resolved escalated customer complaints in a timely manner.
Education
Bachelor of Science - Business Management
Bellevue University
04-2026
High School Diploma -
Trenton Central High School
01.2011
Skills
- Application Development
- Requirements Gathering
- Feasibility studies background
- Risk Assessments
- Strategic Planning
- Client Relationship Management
- Creating Project Plans
- Time Management
- Reliability
- Study work problems
- Relationship Building
Languages
Spanish
Native/ Bilingual
Accomplishments
- Chase Bank; Outstanding Performer: 2016, 2017, 2019, 2022, 2023
- Wells Fargo; National Achiever: 2013, 2014, 2015
- Omega Nu Lambda, Xi Chapter member, 2023
Certification
- NJ Notary Public, expires 02/19/2028
References
References available upon request.
Timeline
Workforce Development Analyst 2
Commonwealth of Pennsylvania- Department of Labor
09.2024 - Current
Branch Manager
Chase Bank
02.2016 - 09.2024
Branch Manager
Wells Fargo Bank
11.2014 - 01.2016
- NJ Notary Public, expires 02/19/2028
Bachelor of Science - Business Management
Bellevue University
High School Diploma -
Trenton Central High School
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