Chelsie Polier
OPERATION MANAGER
Tampa,FL
Summary
Proactive Operations Manager with history of success managing high volume restaurants , building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch Daytime Cafe
08.2023 - Current
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Manager
Bonefish Grill Restaurants
11.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Assistant General Manager
Mellow Mushroom Pizza Bakers
06.2020 - 11.2022
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw computer database and physical filing systems.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Motivated, trained and disciplined employees to maximize performance.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
General Manager
Winners Sports Grill
01.2019 - 06.2020
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee evaluations and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Introduced new methods, practices and systems to reduce turnaround time.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Real Estate Agent
Align Realty Group
01.2016 - 01.2018
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Maintained connections with clients to encourage repeat business and referrals.
- Collected fees and documented payment processes for property transactions.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Advertised client properties through websites, social media and real estate guides.
- Assisted clients in financial planning for purchase.
- Reviewed market research data and changed sales plans accordingly.
- Maintained inventories and records of sales collaterals and closings.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Bartender /Restaurant Server
The Brickhouse Tavern And Tap
01.2009 - 04.2017
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Education
Certificate of Technical Studies - Business Management
Masters Class Management
Online 2021
Real-estate License - Real Estate
Tampa School of Real-estate
Tampa, FL01.2015
Master in Cosmetology - Cosmetology
Paul Mitchell The School
Louisville, KY09.2011
Skills
- Problem Anticipation and Resolution
- Originality and Creativity
- Performance Monitoring and Evaluation
- Business Leadership
- Records Organization and Management
- Focus and Follow-Through
- Corrective Actions
- Hiring and Onboarding
- Aloha POS
- Strategic Planning Skill
- Employee Discipline
- Business Operations Knowledge
- Department Oversight
- Team Leadership Expertise
- Sales Tracking
Certification
- Certified Manager through the state of Florida with SERV SAFE .
- Obtains alcohol and Safe food handling / Responsible vending through Serve Safe in the state of Florida .
Timeline
Operations Manager
First Watch Daytime Cafe
08.2023 - Current
Manager
Bonefish Grill Restaurants
11.2022 - 07.2023
Assistant General Manager
Mellow Mushroom Pizza Bakers
06.2020 - 11.2022
General Manager
Winners Sports Grill
01.2019 - 06.2020
Real Estate Agent
Align Realty Group
01.2016 - 01.2018
Bartender /Restaurant Server
The Brickhouse Tavern And Tap
01.2009 - 04.2017
Certificate of Technical Studies - Business Management
Masters Class Management
Real-estate License - Real Estate
Tampa School of Real-estate
Master in Cosmetology - Cosmetology
Paul Mitchell The School
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