Summary
Overview
Work History
Education
Skills
Timeline
Manager

Chelsie Ruff

DeSoto,GA

Summary

Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

Popeyes Chicken
Americus, GA
04.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Representative

TLC Associates
Americus, GA
01.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

CNA

All Ways Caring HomeCare
Cordele, GA
02.2021 - 02.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Keyholder Manager

Dollar General
Leslie, GA
09.2018 - 01.2020
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Education

High School Diploma -

Americus Sumter High School South Campus
Americus Ga
05.2015

Skills

  • Sales Activities
  • Corporate Social Responsibility
  • Supply Chain Management
  • Administration and Reporting
  • Quality Standards
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset

Timeline

Manager

Popeyes Chicken
04.2022 - Current

CNA

All Ways Caring HomeCare
02.2021 - 02.2022

Customer Service Representative

TLC Associates
01.2020 - 04.2022

Keyholder Manager

Dollar General
09.2018 - 01.2020

High School Diploma -

Americus Sumter High School South Campus

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Chelsie Ruff