Chelsie Suggs
Tactical Systems Technician
Montross,Virginia
Summary
Resourceful Navy Veteran with 7 years Active Duty experience in the United States Navy as an Operations Specialist with 4 years of experience operating on an AEGIS BL9 Destroyer. Problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Secret Clearance is Active.
Overview
9
9
years of professional experience
Work History
Tactical Systems Technican
Tatitlek Technologies
Dahlgren, VA
10.2022 - Current
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Jr. Tactical Systems Technican
Future Technologies Incorporated
Dahlgren, Virginia
05.2022 - 10.2022
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Set up machines to start production cycles and controlled machine settings.
- Kept accurate records of defective units or products.
Operations Specialist
United States Navy, USN
Yokosuka, FPO
06.2014 - 05.2022
- Coordinated with local authorities to smoothly manage disaster response.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Monitored communications to detect important information related to current and planned military operations.
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Trained personnel in important first response procedures.
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC 01.2023 - Current
Skills
Knowledge with RedHat
System monitoring
Product Evaluation
Multi-User System Management
Linux
Performance testing
Technical Analysis
Hardware knowledge
System upgrades
Program installations
Operations oversight
Growth planning
Procedure implementation
Flexible and Adaptable
Critical Thinking
Analytical and Critical Thinking
Dependable and Responsible
Tactical Data Link Operations
GCCS-M 40
Timeline
Bachelor of Science - Information Technology
Strayer University
01.2023 - Current
Tactical Systems Technican
Tatitlek Technologies
10.2022 - Current
Jr. Tactical Systems Technican
Future Technologies Incorporated
05.2022 - 10.2022
Operations Specialist
United States Navy, USN
06.2014 - 05.2022