Chelsie Trangmoe
Elderton ,PA
Summary
Dedicated professional with strong customer service skills. Proven ability to train staff, and handle most situations under pressure effectively. Dedicated to providing outstanding work ethics in any working environment, in a timely manner.
Overview
21
21
years of professional experience
Work History
Overnight Stocker
Walmart
Indiana, PA
06.2023 - Current
- Stocked shelves efficiently to maintain organized merchandise displays.
- Assisted with inventory management using Walmart's inventory tracking system.
- Collaborated with team members to ensure timely restocking of products.
- Maintained cleanliness and safety in stock areas according to company standards.
- Handled product returns and processed them per store guidelines.
- Trained new employees on stocking procedures and safety protocols effectively.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Lead Sales Associate
Dollar General
Spring Church, PA
11.2021 - 06.2023
- Provided excellent customer service to enhance shopping experience.
- Assisted in training new sales associates on store procedures.
- Managed inventory levels and conducted regular stock checks.
- Organized merchandise displays to attract customer attention.
- Processed transactions efficiently at the cash register.
- Collaborated with team members to ensure store cleanliness and organization.
- Resolved customer inquiries and complaints in a timely manner.
- Implemented promotional strategies to boost product visibility and sales.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Greeted customers and provided product information.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Provided leadership and direction to motivate department associates.
Household operations manager
Private Estate
Sheridan, Wyoming
12.2010 - 11.2021
- Ran a household of five individuals.
- Managed complex family schedules, appointments, and extracurricular activities, ensuring timely execution.
- Handled all household operations, including meal planning, event coordination, and maintenance.
- Managed and dedicated volunteer time at school functions, helping with class holiday events for 8 years.
- Coordinated social gatherings of 25 mothers and children at various events.
- Handled the care of several animals, raised livestock, and managed their production.
- Handled and scheduled on-time visits, ranging from healthcare providers to educational institutions.
- Kept up with the constant needs of four other individuals.
- Planned and catered three square meals a day for 10 years.
- Handled the scheduled payments of bills online, over the phone, or in person.
- Facilitated face-to-face resolution for complex service inquiries, maintaining a professional and composed demeanor to ensure positive outcomes.
- Orchestrated complex domestic travel logistics for five people, including multi-modal transportation, lodging, and detailed itineraries.
Child care provider
Children's Center Inc.
Sheridan , WY
03.2010 - 12.2010
- Supervised daily activities for children aged two to five years.
- Developed and implemented engaging educational programs and activities.
- Collaborated with parents to discuss child development and progress.
- Ensured a safe and clean environment in compliance with health standards.
- Assisted children with personal hygiene and daily routines.
- Monitored behavioral issues, providing guidance and support as needed.
- Coordinated special events and field trips for children's enrichment.
- Trained new staff on childcare policies and best practices.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Child care provider
Wild One's Daycare
Sheridan, Wyoming
05.2009 - 02.2010
- Helped develop motor skills through active playtime activities like running, jumping.
- Maintained daily records of activities, behaviors, meals, and naps.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Secured indoor and outdoor premises to protect children.
- Observed children's behavior and development, communicate information with parents.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Planned field trips to local parks, libraries and other educational places.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Child care provider
Sheridan community child care center
Sheridan, Wyoming
07.2008 - 04.2009
- Supervised children's activities to ensure safety and engagement.
- Developed age-appropriate lesson plans based on children's interests and needs.
- Maintained a clean and organized environment for optimal learning experiences.
- Communicated effectively with parents regarding children's progress and behavior.
- Facilitated group games to promote teamwork and social skills among children.
- Care of ages ranging from one year old to five years old.
- Worked with a group of disabled and special needs children.
Banking Customer Service Representative
Sheridan Community Federal Credit Union
Sheridan, Wyoming
11.2007 - 06.2008
- Assisted members with account inquiries and transaction requests.
- Educated customers on credit union services and product offerings.
- Resolved member complaints and provided effective solutions promptly.
- Maintained accurate records of member interactions and transactions.
- Collaborated with team members to improve customer service processes.
- Utilized banking software to manage accounts and process transactions efficiently.
- Trained new staff on customer service protocols and best practices.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Explained banking procedures and regulations to customers accurately.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Performed general clerical duties such as filing documents related to customer accounts.
Job Coach for youth
Easterseals
Sheridan , WY
04.2007 - 11.2007
- Worked with disabled teens in the job field.
- Managing trips in between school pick-ups and businesses.
- In care of two clients with job placements and daily job duties.
- Gained a relationship and a deep connection with them, giving them guidance for future success.
- Worked in a couple of outpatient facilities with handicapped and disabled individuals.
- Customer service skills were a must in advocating and acquiring daily tasks given by managers.
- Managed communications with patients, families, and caregivers in office settings on off days.
- Filed at the end of the day, reports on both youth.
Shift supervisor
Taco Johns
Sheridan , WY
03.2006 - 03.2007
- Supervised daily restaurant operations and ensured compliance with health standards.
- Trained and mentored staff on customer service and food preparation techniques.
- Managed inventory levels and performed regular stock assessments for supplies.
- Coordinated shift schedules to optimize employee coverage and efficiency.
- Resolved customer complaints promptly while maintaining a positive dining experience.
- Enforced company policies and procedures to promote a safe work environment.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Monitored food quality and presentation to uphold brand standards consistently.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Gained professional and personal relationships with customers on a daily basis.
- Fantastic customer service skills with over-the-phone and/or physical interactions with new or recurring guests.
Kitchen Operations/ Pizza artisan
Ole's Pizza and spaghetti house
Sheridan , WY
01.2006 - 04.2006
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Waitress
Branding iron family restaurant
Dayton, Wyoming
07.2005 - 12.2005
- Provided excellent customer service in a busy family restaurant setting.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Managed cash register operations, processing payments accurately and securely.
- Recommended menu items based on customer preferences and dietary needs.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Bar tender
Silver spur saloon
Ranchester, Wyoming
11.2004 - 07.2005
- Prepared and served a variety of cocktails and beverages.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area.
- Provided excellent customer service to enhance guest experience.
- Assisted in training new bartenders on techniques and menu items.
- Handled cash register operations and processed customer payments.
- Resolved customer complaints promptly to ensure satisfaction.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
High School Diploma -
Burrell High School
Lower Burrell, PA06-2002
Some College (No Degree) - Commercial Arts
Oakbridge Academy of Arts
Lower Burrell, PASkills
- Technical adaptability
- Professional caregiver
- Inventory management
- Stock replenishment
- Product merchandising
- Cash handling
- Safety compliance
- Dedicated customer service rep
- Cashier support
- Team collaboration
- Visual merchandising
- Staff training
- Effective communication
- Time management
- Problem solving
- Leadership
- Organizational skills
- Conflict resolution
- Safety awareness
- Stockroom maintenance
- Cardboard compacting
- Cross-training
- Damage control
- Customer phone skills
- Customer interpersonal skills
Affiliations
Volunteers of America- Sheridan Wyoming
Timeline
Overnight Stocker
Walmart
06.2023 - Current
Lead Sales Associate
Dollar General
11.2021 - 06.2023
Household operations manager
Private Estate
12.2010 - 11.2021
Child care provider
Children's Center Inc.
03.2010 - 12.2010
Child care provider
Wild One's Daycare
05.2009 - 02.2010
Child care provider
Sheridan community child care center
07.2008 - 04.2009
Banking Customer Service Representative
Sheridan Community Federal Credit Union
11.2007 - 06.2008
Job Coach for youth
Easterseals
04.2007 - 11.2007
Shift supervisor
Taco Johns
03.2006 - 03.2007
Kitchen Operations/ Pizza artisan
Ole's Pizza and spaghetti house
01.2006 - 04.2006
Waitress
Branding iron family restaurant
07.2005 - 12.2005
Bar tender
Silver spur saloon
11.2004 - 07.2005
High School Diploma -
Burrell High School
Some College (No Degree) - Commercial Arts
Oakbridge Academy of Arts