Chelsie Wilson
Garland,TX
Summary
Seasoned Collections Agent with extensive experience in managing complex accounts and effectively resolving disputes. Demonstrates strong negotiation skills and expertise in data management systems, resulting in improved debt recovery rates and reduced delinquency percentages. Committed to maintaining professionalism under pressure while employing strategic planning and customer engagement to facilitate successful payment arrangements.
Overview
8
8
years of professional experience
Work History
Collections Agent
Everon
Irving, TX
10.2020 - Current
- Collaborated with various teams weekly to evaluate and enhance collection initiatives.
- Recorded information about customers' financial status and collections status efforts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Created repayment plans tailored to individual financial circumstances.
- Processed payments over phone and set up recurring drafts.
- Completed skip traces on customers failing respond to collection efforts.
- Maintained composure during challenging calls.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Collection Customer Service Representative
Southwest Credit Systems
Carrollton, TX
01.2019 - 10.2019
- Assisted customers with understanding their payment options.
- Initiated outbound calls to customers with delinquent accounts.
- Answered incoming calls from customers regarding collections inquiries.
- Notified credit departments of unresponsive customers.
- Resolved account delinquencies and mitigated losses.
- Negotiated credit extensions and waivers when necessary.
- Composed official communications and documents with spreadsheet software.
Customer Service Representative
Iqor
Plano, TX
07.2017 - 12.2018
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Filed insurance paperwork for reimbursement purposes.
- Supported sales team members to drive growth and development.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Inspired Vision Secondary School
Dallas05-2016
Some College (No Degree) - Psychology
Texas Woman's University
Denton, TXSkills
- Debt Recovery Oversight
- Financial reporting
- Billing resolution
- Repayment planning
- Skip tracing
- Customer negotiation
- Cross-team collaboration
- Effective communication
- Time management
- Attention to detail
- Collections processing
- Account review
Timeline
Collections Agent
Everon
10.2020 - Current
Collection Customer Service Representative
Southwest Credit Systems
01.2019 - 10.2019
Customer Service Representative
Iqor
07.2017 - 12.2018
High School Diploma -
Inspired Vision Secondary School
Some College (No Degree) - Psychology
Texas Woman's University
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