CHEYENNE WILSON
Mount Pleasant,MI
Summary
Dynamic operations leader with over 8 years of experience in restaurant management, team leadership, inventory control, and community-based case management. Expertise in driving high-volume operations while coaching teams to excel, managing labor costs, and optimizing P&L performance. Committed to fostering efficient, human-centered environments that prioritize productivity and employee well-being. A former Division I scholarship athlete with a strong foundation of discipline, accountability, and leadership skills honed under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
MOD Superfast Pizza
09.2024 - 10.2025
- Opened and closed the store while overseeing daily operations
- Managed shift flow including breaks, labor adjustments, and staffing decisions
- Placed product and maintenance orders to ensure operational continuity
- Led team members to maintain speed, quality, and customer satisfaction
Case Manager
Choose Gang Free
08.2023 - 01.2025
- Delivered prevention and intervention curriculum to middle school students at risk of gang involvement
- Built trust-based relationships with referred students to support behavioral change
- Collaborated with school staff and program leadership to track progress and outcomes
- Balanced empathy with structure—holding students accountable while offering support
Inventory Specialist
Quality Food Centers (QFC)
02.2022 - 07.2023
- Conducted daily full-store inventory scans with a two-person team
- Updated pricing and corrected discrepancies to ensure accuracy and compliance
- Supported operational efficiency through detailed reporting and consistency
Floor Manager
Topgolf
07.2021 - 11.2022
- Managed an entire assigned level in a high-volume, fast-paced environment
- Authorized discounts, refunds, and service recovery decisions
- Supported and coached service staff to maintain a fun, family-friendly atmosphere
- Resolved guest concerns swiftly and professionally
Shift Lead
Potbelly Sandwich Shop
11.2020 - 06.2021
- Ran shifts independently, handling all manager-level responsibilities
- Oversaw staff, cash handling, customer service, and food safety
General Manager
MOD Pizza
07.2017 - 11.2020
- Promoted from squad member to General Manager
- Led full-store operations including hiring, training, scheduling, payroll, and inventory
- Managed labor costs and store performance
- Built strong teams through coaching, accountability, and culture-setting
Education
Bachelor of Science - Sociology
University of Utah
Salt Lake City, UT01.2017
Skills
- General & Shift Management
- Team Leadership & Staff Development
- Scheduling, Payroll & Labor Compliance
- Inventory Control & Ordering
- Profit & Loss (P&L) Management & Cash handling
- Customer Experience & Conflict Resolution
- Food Safety & Sanitation
- Training & Onboarding
- Community Outreach & Youth Intervention
- Microsoft Word POS Systems
- Positive attitude & Problem-solving
Certification
- Food Handler Certification
- MAST Permit
COMMUNITY SERVICE
- Operation Sack Lunch, Prepared and served meals for homeless shelter
- Special Olympics Utah, Event support and awards ceremonies
Additional Experience
- ATM Technician, Companion Systems – North Salt Lake, UT
- Cashier, Jason’s Deli – Salt Lake City, UT
- Package Handler, FedEx – North Salt Lake, UT
Timeline
Shift Leader
MOD Superfast Pizza
09.2024 - 10.2025
Case Manager
Choose Gang Free
08.2023 - 01.2025
Inventory Specialist
Quality Food Centers (QFC)
02.2022 - 07.2023
Floor Manager
Topgolf
07.2021 - 11.2022
Shift Lead
Potbelly Sandwich Shop
11.2020 - 06.2021
General Manager
MOD Pizza
07.2017 - 11.2020
Bachelor of Science - Sociology
University of Utah