Chelsie M. Carr
Colorado Springs,CO.
Summary
Multi-talented individual with a quality-driven and disciplined approach to completing all daily work. Decisive leader, strategic planner and complex problem-solver with 8 years of customer service experience. Pursuing new professional challenges with a growth-oriented company.
Overview
8
8
years of professional experience
Work History
Discrepancy Specialist
Ford Motor Credit Company
Colorado Springs, CO
12.2017 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Drove improvements to procedures, process updates, and knowledge base to provide better quality of work.
- Managed daily queues, inbound and outbound calls and work speed to support business needs.
- Communicate effectively in writing and verbally with dealers, team members, and management to address concerns
- Managed over 50 customer calls per day, applied Problem solving skills to resolve concerns
Assistant Store Manager
Circle K
01.2015 - 01.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Behavioral Health Technician
Martha’s Residential Care
Buckeye, AZ
11.2016 - 02.2017
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Prepared and submitted daily behavior and prescription reports to management.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Treated clients and families with respect and dignity.
Student investigator
Arizona Innocence Project
Flagstaff, AZ
08.2015 - 12.2015
- Kept current on all agency and state policies, rules, regulations and statutes.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases, if needed based on the research of the collected court documents.
- Reviewed court documents of investigated homicide, sexual assault, and domestic violence cases and allegations to determine if any evidence to support innocence claims.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
Footwear Associate
Sears
Flagstaff, AZ
10.2014 - 05.2015
- Used proper sizing and fit guidelines to provide best experience for customers.
- Assembled promotional displays to increase brand awareness and attract customers.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Opened new shipments and stored footwear in storage room according to size and style.
- Maintained security by observing customer behaviors and minimizing number of pairs on floor.
- Promoted in-store credit opportunities to work towards meeting set sales quotas.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Managed efficient cash register operations.
Education
Bachelors of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2015
Began Masters of Applied Criminology -
Northern Arizona University
Bachelors of Science - Chemistry
Northern Arizona University
Flagstaff, AZ05.2015
Skills
- Customer Relations
- Excellent Communication
- Microsoft and Excel Software Proficiency
- Organization and Time Management
- Written Communication
- Team building
- Interpersonal Communication
- Self-Motivated
- Problem-Solving
- Attention to Detail
- Analytical and Critical Thinking
Timeline
Discrepancy Specialist
Ford Motor Credit Company
12.2017 - Current
Behavioral Health Technician
Martha’s Residential Care
11.2016 - 02.2017
Student investigator
Arizona Innocence Project
08.2015 - 12.2015
Assistant Store Manager
Circle K
01.2015 - 01.2018
Footwear Associate
Sears
10.2014 - 05.2015
Bachelors of Science - Criminal Justice
Northern Arizona University
Began Masters of Applied Criminology -
Northern Arizona University
Bachelors of Science - Chemistry
Northern Arizona University
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