CHELSEA COLETTA-HARING
Millsboro,DE
Summary
Team player skilled in management and problem solving skills. Experienced in phones and customer service Seeking position for career development and growth. PROFESSIONAL SKILLS Telephone Skills Attention to Detail Discretion and Judgment Resourcefulness Professionalism Ability to Work Under Pressure Ambitious Time Management Problem-Solving Microsoft Office Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Fresh Assistant Manager
BJ'S WHOLESALE CLUB
04.2020 - Current
- Found creative solutions to resolving diverse problems
- Exceptional organizational skills prioritizing assignments duties and emergencies and still meeting deadlines
- Accepted shipments checking for damage and freshness
- Performed basic customer service skills, cleaning skills, and math skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Completed cycle counts and monthly inventory.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Determined and implemented appropriate productivity, quality and service goals.
- Maintained compliance with health code standards.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and led team of 16 department team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Purchased new inventory according to expected regular and holiday demand.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
EXPO/FOOD RUNNER
RAAS
11.2019 - 02.2020
- Ensure the efficient flow of orders from the waiters to the kitchen
- Check dishes before delivery for accuracy, presentation and temperature
- Transfer important information between the kitchen and the wait staff (e.g
- When a customer has a particular request)
- Outstanding coordination and multi-tasking abilities
- A customer-oriented approach
- Inspect the premises according to quality and sanitation standards and assist in cleaning
HOSTESS/EXPO FOODRUNNER, THE SURFING CRAB
07.2019 - 11.2019
- RESTAURANT AND BAR - LEWES,
- Handled customer complaints independently by using a sincere and personable approach while always showing strong customer service skills
- Coordinated and ensured efficient collaboration between employees to provide a high end dining experience
- Verified accuracy of transactions/orders and processed cash, credit card, and gift card payments
- Answered phone calls and took to-go orders for customers per shift
- Support other tasks as needed
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
NEW LIFE HOME HEALTH CARE AGENCY, INC, WILLOW GROVE
11.2015 - 04.2016
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Supports team by performing tasks related to organization and strong communication
- Provides administrative support to ensure efficient operation of office
- Exhibits polite and professional communication via phone, e-mail, and mail
- Conduct data entry
- Serve as primary point of contact for incoming phone calls, addressing inquiries and resolving concerns
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Created and maintained databases to track and record customer data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
Education
DIPLOMA - COSMETOLOGY, CAT BRANDYWINE CENTER FOR ARTS AND
TECHNOLOGY
HIGH SCHOOL DIPLOMA - undefined
TWIN VALLEY HIGH SCHOOL
Skills
- P&L Management
- Economic Trends
- Vendor Relationships
- Inventory Accuracy
- Food Supply Monitoring
- Routine Inspections
- Management Skills
- Safety Protocols
- Cold Chain
- Cooking Procedures
- Motivational Leadership
- Setting Production Goals
- Product Purchasing
- Seasonal Displays
- Food Production Management
- Customer Satisfaction
- Monthly Inventory
- Food Preparation and Handling
- Corrective Action Implementation
- Department Operations
- Stock Organization
- Disciplinary Action
- Revenue Growth
- Hiring Strategies
- Customer Engagement
- Sales and Profits
- Assignment Delegating
- Shrinkage Prevention
- Customer Loyalty
- Constructive Feedback
- Financial Transactions
- Recruitment and Training
- Computer Proficiency
- Standard Operating Procedures Understanding
- High-Volume Environments
- Adaptable to Changing Demands
- Purchase Requisitions Processing
Accomplishments
- Achieved high volume orders by completing production with accuracy and efficiency.
- Achieved GOLD STANDARDS through effectively helping with aiding my team in production cleanliness and quality assurance of product.
- Supervised team of 16 staff members.
Timeline
Fresh Assistant Manager
BJ'S WHOLESALE CLUB
04.2020 - Current
EXPO/FOOD RUNNER
RAAS
11.2019 - 02.2020
HOSTESS/EXPO FOODRUNNER, THE SURFING CRAB
07.2019 - 11.2019
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
NEW LIFE HOME HEALTH CARE AGENCY, INC, WILLOW GROVE
11.2015 - 04.2016
DIPLOMA - COSMETOLOGY, CAT BRANDYWINE CENTER FOR ARTS AND
TECHNOLOGY
HIGH SCHOOL DIPLOMA - undefined
TWIN VALLEY HIGH SCHOOL
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