Chelsy Brazell
Columbia,SC
Summary
High-energy skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Bartender
Carolina Ale House
03.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Built relationships with vendors to manage orders and negotiate costs.
Secretary
Evans And Medlin Steel
04.2021 - 01.2023
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Server
Lizard Thicket
12.2021 - 12.2022
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Monitored dining rooms for safety and customer needs.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Reviewed daily specials, menu changes and service specifications.
- Brewed coffee and distributed to guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Restocked tables, wait staff areas and order staging areas.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided timely checks on guest needs and brought requests.
- Handled special customer requests for separate checks and menu substitutions.
- Relayed orders and special requests to cooks.
- Set up tables and counters to prepare dining and serving areas.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Developed strong and lasting resident relationships.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Resolved customer concerns with friendly and knowledgeable service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Wild Wings Cafe
01.2020 - 12.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages promptly with focused attention to customer needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Implemented sanitary food handling, holding and service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Secretary's Assistant
Austin And Son Well Drilling
02.2012 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
High School Diploma -
Nation High School
Columbia, SC01.2011
Skills
- Effective customer upselling
- High-volume dining
- Liquor, wine and food service
- Menu memorization
- Point of Sale (POS) system operations
- Table setting arrangements
- Price memorization
- Dining customer service
- Table Bussing
- Food safety understanding
- Sales Techniques
- Relationship management
- Safe food handling
- Seating assignment preparation
- Service prioritization
- Menu knowledge
- Suggestive Selling
- Basic Accounting
- Team Training and Development
- Ordering Bar Supplies
- Inventory
- Expense Tracking
- Payroll Administration
- Appointment Scheduling
- Managing Purchasing Activities
- Accounts Payable
- Keyboarding Skills
Timeline
Bartender
Carolina Ale House
03.2023 - 11.2023
Server
Lizard Thicket
12.2021 - 12.2022
Secretary
Evans And Medlin Steel
04.2021 - 01.2023
Server
Wild Wings Cafe
01.2020 - 12.2021
Secretary's Assistant
Austin And Son Well Drilling
02.2012 - 05.2019
High School Diploma -
Nation High School