Chelsy Huber
Duncansville,California
Overview
22
22
years of professional experience
Work History
Pro Department Supervisor
Lowes Hardware
Altoona, PA
06.2023 - Current
- Resolved customer complaints in a professional manner.
- Resolved customer problems by investigating issues, answering questions and building rapport with the Pros.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Welcomed large volume of guests and improved overall customer service.
- Assisted management team in developing operational strategies that improved overall store performance.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Front End Supervisor
Lowes Home Improvment
Altoona, PA
07.2018 - 06.2023
- Trained new employees in customer service techniques and store policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Resolved customer complaints in a professional manner.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
RTM Clerk
Lowes Home Improvment
Altoona, PA
04.2013 - 07.2018
- Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
- Prepared shipping documents such as bills of lading and packing slips.
Department Manager
Lowes Home Improvment
Altoona, PA
11.2008 - 04.2013
- Was Department Manager over numerous areas. Home Decor, Hardware, Millwork, Appliances and Kitchens.\
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
Head Cashier
Lowes Home Improvment
Altoona, PA
07.2005 - 11.2008
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Customer Service
Lowes Home Improvment
Altoona, PA
02.2003 - 07.2005
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Lowes Home Improvment
Altoona, PA
04.2002 - 02.2003
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06-2002
Skills
- Processes and Procedures
- Business Administration
- Staff Development
- Complex Problem-Solving
- Project Management
- Training and Mentoring
- Staff Management
- Strategic Planning
Websites
Timeline
Pro Department Supervisor
Lowes Hardware
06.2023 - Current
Front End Supervisor
Lowes Home Improvment
07.2018 - 06.2023
RTM Clerk
Lowes Home Improvment
04.2013 - 07.2018
Department Manager
Lowes Home Improvment
11.2008 - 04.2013
Head Cashier
Lowes Home Improvment
07.2005 - 11.2008
Customer Service
Lowes Home Improvment
02.2003 - 07.2005
Cashier
Lowes Home Improvment
04.2002 - 02.2003
High School Diploma -
Altoona Area High School