Overview
Work History
Education
Skills
Websites
Timeline
Generic

Chelsy Huber

Duncansville,California

Overview

22
22
years of professional experience

Work History

Pro Department Supervisor

Lowes Hardware
Altoona, PA
06.2023 - Current
  • Resolved customer complaints in a professional manner.
  • Resolved customer problems by investigating issues, answering questions and building rapport with the Pros.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Welcomed large volume of guests and improved overall customer service.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.

Front End Supervisor

Lowes Home Improvment
Altoona, PA
07.2018 - 06.2023
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Resolved customer complaints in a professional manner.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

RTM Clerk

Lowes Home Improvment
Altoona, PA
04.2013 - 07.2018
  • Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
  • Prepared shipping documents such as bills of lading and packing slips.

Department Manager

Lowes Home Improvment
Altoona, PA
11.2008 - 04.2013
  • Was Department Manager over numerous areas. Home Decor, Hardware, Millwork, Appliances and Kitchens.\
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Handled shift overstock, restocking and inventory control.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Worked closely with sales associates to complete tasks.

Head Cashier

Lowes Home Improvment
Altoona, PA
07.2005 - 11.2008
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.

Customer Service

Lowes Home Improvment
Altoona, PA
02.2003 - 07.2005
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier

Lowes Home Improvment
Altoona, PA
04.2002 - 02.2003
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Altoona Area High School
Altoona, PA
06-2002

Skills

  • Processes and Procedures
  • Business Administration
  • Staff Development
  • Complex Problem-Solving
  • Project Management
  • Training and Mentoring
  • Staff Management
  • Strategic Planning

Timeline

Pro Department Supervisor

Lowes Hardware
06.2023 - Current

Front End Supervisor

Lowes Home Improvment
07.2018 - 06.2023

RTM Clerk

Lowes Home Improvment
04.2013 - 07.2018

Department Manager

Lowes Home Improvment
11.2008 - 04.2013

Head Cashier

Lowes Home Improvment
07.2005 - 11.2008

Customer Service

Lowes Home Improvment
02.2003 - 07.2005

Cashier

Lowes Home Improvment
04.2002 - 02.2003

High School Diploma -

Altoona Area High School
Chelsy Huber