Chelsy McCauley
San Augustine,TX
Summary
I am a homebody, retired from trucking, looking to work remote from home! I love to work and manage my personal from business time successfully. I can type very fast and efficient, spelling and knowledgable, as well as a fast leaner and can handle positive criticism from authority!
Overview
20
20
years of professional experience
Work History
Caregiver
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Customer Service Rep Remote
BnB Networking, Llc
San Augustine, United States
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Commercial Truck Driver
CFI
Joplin, Missouri
10.2019 - 06.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Conducted efficient cargo transfers to maintain route schedules.
- Contacted customers to report delayed delivery times.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Interacted with customers and offered exemplary service, escalating issues to [Job title].
- Reported driving hours and [Type] data into shift logs for submission to [Job title], maintaining high level of accuracy and detail.
- Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
- Operated [Type] trucks across [Number] states to transport [Type] machinery and equipment.
- Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to [Number] pounds.
- Maintained exterior and interior cleanliness of [Number]-foot truck through [Action] and [Action].
- Saved $[Amount] worth of fuel per [Timeframe] by researching and planning more efficient routes.
OTR Commercial Truck Driver
Koch Trucking
Minneapolis, Minnesota
03.2019 - 10.2019
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Delivered goods to customers both locally and long distance.
- Secured freight during stops and rest periods to prevent theft.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported freight via [Type] trucks between [Number] cities on weekly cycle.
- Conducted efficient cargo transfers to maintain route schedules.
- Transported hazardous materials and oversized shipments without incident.
- Escalated critical issues to [Job title] for immediate correction.
- Communicated with company dispatchers to alert of any issues or delays.
- Charted out upcoming routes with GPS technology and maps.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Inspected vehicle on daily basis, reporting any damage or issues to [Job Title] for immediate resolution.
- Made sure that deliveries were on time for scheduled appointments.
Professional OTR Truck Driver
Common Disposal
San Augustine, TX
02.2019 - 03.2019
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Commercial Truck Driver
McCorkle Truck Lines
Oklahoma City, OK
04.2017 - 02.2019
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Conducted efficient cargo transfers to maintain route schedules.
- Contacted customers to report delayed delivery times.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
- Interacted with customers and offered exemplary service, escalating issues to [Job title].
- Reported driving hours and [Type] data into shift logs for submission to [Job title], maintaining high level of accuracy and detail.
- Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
- Loaded and unloaded vehicles and secured items for long road trips by using [Type] and [Type] equipment.
- Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to [Number] pounds.
- Maintained exterior and interior cleanliness of [Number]-foot truck through [Action] and [Action].
Professional OTR Truck Driver
Heartland Express
Dallas, Texas
08.2016 - 04.2017
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing and weighing products.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Contacted customers to report delayed delivery times.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Transporter
Indiana Transport
Elkhart, Indiana
06.2016 - 08.2016
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated [Type] of vehicle and carefully followed all safety protocols and procedures.
HOME UNEMPLOYED, DAD DIED, TAKE CARE OF MOM
UNEMPLOYED
San Augustine, TX
01.2016 - 06.2016
Professional OTR Truck Driver
Schneider Trucking
Dallas, Texas
11.2014 - 01.2016
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing and weighing products.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Contacted customers to report delayed delivery times.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Verified contents of inventory loads against Bills of Lading.
Professional OTR Truck Driver
Dart Trucking Company
Eagan, Minnesota
08.2014 - 11.2014
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
FUEL DESK CASHIER
Love's Travel Stops & Country Stores Inc.
LUFKIN, TEXAS
05.2014 - 08.2014
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Confirmed stock levels and expiration dates of merchandise.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Prevented and reported loitering and illegal activities taking place on company property.
- Answered phone calls and returned voicemails.
- Accurately completed charge logs and batched credit card reports at day end.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Set up new sales displays each [Timeframe].
- Conducted inventory counts by adding each item in stock and documenting in [System].
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
SHIFT MANAGER
PIZZA HUT
Lufkin, TX
10.2013 - 05.2014
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
CASHIER
Polks Pick It Up
Lufkin, TX
07.2013 - 10.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
JAILOR
Angelina County Jail
Lufkin, TX
03.2012 - 07.2013
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over [Number] inmates simultaneously.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Examined incoming and outgoing mail to detect contraband.
- Oversaw conduct of [Number] prisoners to prevent escapes or violent behavior.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Patrolled [Number]-square foot facility and work areas to complete headcounts of inmates.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Searched building and grounds, living quarters and work areas for contraband.
- Created and maintained arrest files on inmates processed through jail.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Maintained custody and control of [Number] inmates housed in [Type] security unit.
- Restrained juvenile inmates when disturbances required physical intervention.
- Supervised and directed juvenile movement during various activities on and off campus.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
- Oversaw [Number] juveniles in correctional residential facility setting.
PIANO TEACHER
SELF EMPLOYED @ HOME
HUNTINGTON, TEXAS
01.2005 - 03.2012
- Developed lesson plans, selected course materials and prepared assignments.
- Introduced students to appropriate hand positioning, finger transitions and pedal use.
- Communicated with parents regarding upcoming events and student progress.
- Engaged students in discussions on musical selection and composer histories.
- Evaluated and graded student performance, homework assignments, projects and tests.
- Coordinated recitals and musical events to showcase student achievements.
- Played piano at school functions such as [Type] and [Type] events.
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
- Established strong music foundation with students by incorporating basic music theory into weekly lessons.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Worked with students to sharpen sight-reading, memorization and improvisation piano techniques.
- Selected music from various genres for use as teaching pieces.
- Prepared over [Number] piano students for showcase performances.
Volunteer
ADVOCACY FOR CPS CHILDREN
LUFKIN, TEXAS
07.2006 - 09.2008
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
- Encouraged donations by supporting community fundraising events and campaigns.
- Provided immediate responses to questions from volunteers.
Education
No Degree - MEDICAL
Angelina College
Lufkin, TXSkills
- Social Perceptiveness
- Time Management
- Respectful and Compassionate
- Community Integration
- Incident Reporting
- Client Requirements
- Service Documentation
- Progress Documentation
- Problem Identification
- Dependable and Responsible
- Community Activities
- Attentive to People
- Verbal and Written Communication
- Independent Thinking
- Status Updates
- COVID-19 Safety Policies
- Strong Ethics
- Multitasking and Organization
- Laptop and Tablet Operation
- Skills Development
- Communication Assistance
- Accurate in Following Orders
- Word Processing
- Remote Video Conferencing
YOUTH DIRECTOR OF MY CHURCH
I teach all youth at my lifelong church, East Hamilton Missionary Baptist Church, on Sundays & Sunday evening service. I plan and coordinate all events, lessons, projects, etc as well. My kids love me, all 25/30 of them, and I love them, too!
Timeline
Customer Service Rep Remote
BnB Networking, Llc
06.2022 - Current
Commercial Truck Driver
CFI
10.2019 - 06.2022
OTR Commercial Truck Driver
Koch Trucking
03.2019 - 10.2019
Professional OTR Truck Driver
Common Disposal
02.2019 - 03.2019
Commercial Truck Driver
McCorkle Truck Lines
04.2017 - 02.2019
Professional OTR Truck Driver
Heartland Express
08.2016 - 04.2017
Transporter
Indiana Transport
06.2016 - 08.2016
HOME UNEMPLOYED, DAD DIED, TAKE CARE OF MOM
UNEMPLOYED
01.2016 - 06.2016
Professional OTR Truck Driver
Schneider Trucking
11.2014 - 01.2016
Professional OTR Truck Driver
Dart Trucking Company
08.2014 - 11.2014
FUEL DESK CASHIER
Love's Travel Stops & Country Stores Inc.
05.2014 - 08.2014
SHIFT MANAGER
PIZZA HUT
10.2013 - 05.2014
CASHIER
Polks Pick It Up
07.2013 - 10.2013
JAILOR
Angelina County Jail
03.2012 - 07.2013
Volunteer
ADVOCACY FOR CPS CHILDREN
07.2006 - 09.2008
PIANO TEACHER
SELF EMPLOYED @ HOME
01.2005 - 03.2012
Caregiver
No Degree - MEDICAL
Angelina College