Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsy Wilson

Jacksonville,FL

Summary

General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Grumpy S Restaurant
09.2020 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Server

Metro Diner
12.2014 - 09.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

General Manager

Georgia House Restaurant
05.2003 - 12.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

High School Diploma -

Seaford Senior High School
Seaford, DE
2003

Skills

  • Budget Controls
  • Procedural Optimization
  • Team Leadership Expertise
  • Food Safety and Sanitation
  • Training and Development
  • Performance Monitoring and Evaluation
  • Inventory Control
  • Staff Management
  • Customer Relationship Management

Certification

manager save serve

Timeline

Assistant General Manager

Grumpy S Restaurant
09.2020 - Current

Server

Metro Diner
12.2014 - 09.2020

General Manager

Georgia House Restaurant
05.2003 - 12.2014

High School Diploma -

Seaford Senior High School

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Chelsy Wilson