Chelsyi Roberts
Summary
Dynamic administrative professional with proven expertise at UCLA Health in patient scheduling and insurance verification. Adept at building strong relationships and enhancing workflow efficiency, I excel in multitasking and cash handling. Committed to maintaining compliance and delivering exceptional customer service while managing sensitive information.
Overview
9
9
years of professional experience
Work History
Administrative Support
UCLA Health
Los Angeles, CA
07.2024 - Current
- Balance cash drawers at the end of each shift.
- Manage patient scheduling, rescheduling, and follow-ups, ensuring smooth clinic operations.
- Update and maintain electronic health records in Epic, verifying patient demographics and documentation.
- Act as a liaison between clinical and administrative teams to enhance workflow efficiency.
- Conduct insurance verification, authorization requests, and co-pay collection.
- Maintain compliance with HIPAA regulations and UCLA Health policies while handling sensitive patient information.
Behavioral Interventionist
Cortica
Torrance, CA
02.2022 - 06.2022
- Utilized technology and software for behavior tracking and analysis to improve intervention accuracy.
- Demonstrated the ability to multitask, maintain patient confidentiality, and develop strong relationships with patients and colleagues.
- Recognize changes in the client's behavioral response quickly, and have the ability to adjust accordingly.
- Performed behavioral interventions to teach communication, social, and daily living skills, and to reduce problematic behaviors in home, community, and school settings.
- Maintained objective session notes and accurate records to organize, model, and review behavior, as well as progress information.
- Collected, graphed, and reported data for evaluation for individuals with developmental disabilities, with varying age groups.
Host
Golden Swim
Gardena, CA
11.2020 - 01.2022
- Accepted payments from guests
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Program Leader
Think Together, Inc
Lynwood, CA
01.2018 - 08.2019
- Implemented play and exploration activities in support of curriculum.
- Created educational materials according to lesson plans and school programs.
- Provided close supervision and monitored the daily activities of children in the facility.
- Instructed students individually and in groups, utilizing various teaching methods.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Enhanced lessons with smart board technology, iPads, and computers to address common core goals.
Office Clerk Assistant
A Double Blessing
Los Angeles, CA
06.2016 - 12.2018
- Updated employee paperwork and records.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Reviewed files, records, and other documents to obtain information or respond to requests.
- Computed, recorded, and proofread data or reports.
- Maintained and updated filing, inventory, and database systems, manually or using a computer.
- Completed and mailed contracts, invoices or checks.
Education
Digital Marketing
Pepperdine Graziadio Digital Marketing Boot Camp
Online12.2021
Diagnostic Medical Sonography
National Polytechnic College
Lakewood, CASkills
- Data collection
- Conflict resolution
- Relationship building
- Project management
- Adaptability and rapid learning
- Insurance verification and billing
- Customer service and patient relations
- Patient scheduling and coordination
Additional Information
Technical Skills: Microsoft Office, Javascript, Computer Systems, HTML, Web Analytics and A/B Testing, CRM
Timeline
Administrative Support
UCLA Health
07.2024 - Current
Behavioral Interventionist
Cortica
02.2022 - 06.2022
Host
Golden Swim
11.2020 - 01.2022
Program Leader
Think Together, Inc
01.2018 - 08.2019
Office Clerk Assistant
A Double Blessing
06.2016 - 12.2018
Digital Marketing
Pepperdine Graziadio Digital Marketing Boot Camp
Diagnostic Medical Sonography
National Polytechnic College
Similar Profiles
Timothy ChoiTimothy Choi
Resident Physician at UCLA HealthResident Physician at UCLA Health
Ryland SmithRyland Smith
Consulting Lead (Cardiothoracic ICU) at UCLA HealthConsulting Lead (Cardiothoracic ICU) at UCLA Health
Donita MarchandDonita Marchand
Patient Service Representative at UCLA HealthPatient Service Representative at UCLA Health
Sheiline PattersonSheiline Patterson
Patient Services Representative Float Team-Full time at UCLA HealthPatient Services Representative Float Team-Full time at UCLA Health
Jessel Mae YanonJessel Mae Yanon
Administrative Support at Eaglematrix Security Agency Inc.Administrative Support at Eaglematrix Security Agency Inc.