Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheltzie Booker

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience

Work History

Store Manager

H&M Hennes & Mauritz
Sparks, NV
10.2023 - Current
  • Reset routines and best practices around store operations.
  • Retrain and develop current colleagues on basic operational routines such as Customer engagement, Unpacking/ Clearing, Cashpoint and Fitting Room routines.
  • Established and analyzed opportunities targeting store KPIs through weekly follow-up.
  • Trained, developed, and supervised new colleagues.
  • Set SMART goals to drive sales and budget results.
  • Implemented daily and weekly sales goal trackers.
  • Encouraged the overhead team to own and know their business as shareholders.
  • Promoted and supported high visual and commercial curation through weekly follow-up and partnership with the store's visual team.
  • Built a strong collaboration with the store visual team.
  • Promoted and encouraged store colleagues to work through company values by leading by example.
  • Analytical solution finder.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Developed strategies to maximize sales and profitability.
  • Maintained accurate records of employee performance reviews.

Department Manager

H&M Hennes & Mauritz
Las Vegas, NV
06.2015 - 10.2023
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Supervisor

Perfumania
Anchorage, AK
01.2011 - 05.2015
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.

Supervisor

Aerie By American Eagle Outfitters
Anchorage, AK
09.2008 - 05.2015
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Analyzed key performance indicators to identify effective strategies.
  • Actively signing guests up for AE Rewards/ AE Credit

Education

Associate of Business Administration - Business Management

University of Alaska Anchorage
Anchorage, AK

Skills

  • Performance Management
  • Motivational Leadership
  • Staff Hiring and Retention
  • Budgeting and Forecasting
  • Work Planning and Organization
  • Team Building
  • Work Planning and Prioritization

Timeline

Store Manager

H&M Hennes & Mauritz
10.2023 - Current

Department Manager

H&M Hennes & Mauritz
06.2015 - 10.2023

Supervisor

Perfumania
01.2011 - 05.2015

Supervisor

Aerie By American Eagle Outfitters
09.2008 - 05.2015

Associate of Business Administration - Business Management

University of Alaska Anchorage

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