Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHELY BOND

Bonaire,GA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

PRO SALES SPECIALIST

Lowes Home Improvement Center
05.2019 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Streamlined the sales process for increased efficiency, leading to higher conversion rates.
  • Conducted regular training sessions for junior sales staff, contributing to their professional development and overall team success.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Representative

Office Depot Inc
04.2017 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Houston County High School
Warner Robins, GA
05.2018

Skills

  • Solution selling
  • Sales Planning
  • Pipeline Management
  • Strategic Prospecting
  • Upselling strategies
  • Inside sales
  • CRM software proficiency
  • Asset Protection
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills

Timeline

PRO SALES SPECIALIST

Lowes Home Improvement Center
05.2019 - Current

Customer Service Representative

Office Depot Inc
04.2017 - 05.2019

High School Diploma -

Houston County High School

Similar Profiles

CREATE PROFILE
CHELY BOND