Chely Cifuentes Pryor
Falls Church,VA
Summary
Compassionate social worker with accomplished background inspiring, motivating and leading teams to make effective decisions. Skilled at analyzing complex problems and implementing practical solutions. Strategic and committed to fostering culture of responsibility and accountability. Collaborative candidate eager to apply strong leadership and decision-making skills. Smart with good understanding about strategic planning, financial oversight and governance. Collaborative and committed to creating vision for future.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Board Member
PHILLIPS Programs For Children And Families
2023.11 - Current
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
Certified Medical Interpreter
Liberty Language Services
2023.06 - Current
- Assisted healthcare professionals in delivering culturally sensitive care by bridging language barriers.
- Facilitated patient consent processes, ensuring full comprehension of risks, benefits, and alternatives to treatments.
- Enabled timely diagnoses and treatment decisions by interpreting complex medical instructions and explanations for non-English speaking patients.
- Maintained up-to-date professional certification through continuous learning and participation in relevant training programs or workshops.
Patient Access Representative
Inova Hospital Emergency Department
2022.08 - Current
- Register and provide excellent customer service approximately 150 patients per shift
- Oversee patients’ registration while working in the Stoke, Trauma, Ambulance and CPR area in a timely manner
- Utilize Epic Systems while completing patient’s demographics, insurance, and claims information from start to finish and trained new staff on an as needed basis
- Interview patients to secure and document required medical, financial, and insurance information and properly assign primary, secondary, and tertiary insurance per encounter
- Communicate financial obligations to patients and collect fees at time of service as appropriate and educate and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans, and grants.
Administrative Technician
Department of Human Services
2021.02 - 2022.08
- Performed client/customer intake reception at four entry points within two Divisions to conduct triage and identify emergency needs of clients/customers
- Responded decisively to a high volume of calls which disseminates critical information on a variety of human services programs such as Aging & Disability, Child & Family Service, Housing Assistance, Public Health, Job training employment services, Behavioral Healthcare, Public Assistance
- Registered and referred inquiries to a variety of human services programs to ensure successfully experience navigating the welfare, health care, and behavioral health care, and childcare systems
- Processed human services applications via local and state databases such as Eviction Prevention, Yardi Systems, Medicaid Management Information System (MMIS), Virginia Case Management System (VaCMS).
Tax & Enforcement Specialist
Commissioner of Revenue
2020.07 - 2021.02
- Conducted field investigations of residential parking facilities to determine taxable property in the county, audited ensured proper assessment of all property located within the Arlington County
- Responded to inquiries regarding vehicle personal property tax obligations in person, on the telephone, and through written correspondence
- Conducted in depth research regarding complex tax issues and responded to inquiries regarding tax laws
- Contributed citizens with completing state income tax forms and counseled taxpayers on tax paying strategies
- Facilitated citizens and staff in the interpretation of new tax laws and amendments
- Act as a liaison with the Virginia Department of Taxation for Arlington citizens with individual income tax issues
- Researched, analyzed, and updated taxpayer’s information using databases, such as Assessment and Collection Enterprise (ACE), System Department of Motor Vehicles (DMV), and Virginia Employment Commission (VEC).
Independently collected sources of revenue and taxes for Arlington County on all current and delinquent accounts to certify compliance with the code of Virginia
Office of the Treasurer
2017.05 - 2020.07
- Serviced and updated 50 accounts per day to ensure proper disposition of notifications and determination of enforcement actions for individuals not in compliance
- Represented Arlington County when interacting with public and debtors to resolve revenue and tax issues
- Utilized multiple databases to find individuals of delinquent accounts to collect applicable proceeds
- Facilitated payment plan applications for 30 Arlington County taxpayers per week.
Provided support, education, and restoration services for recently released offenders
Offender Aid and Restoration (OAR)
2015.08 - 2017.05
- Maintained client records and facilitated client appointments for community service programs
- Prepared business correspondence, tracked donations, and coordinated fundraising events using SalesForce raising over $110,000 during one fiscal year
- Provided administrative support services and managed office inventory
- Organized and supervised classes in anger management and substance use taught to offenders
- Portrayed as interpreter and translated materials from English to Spanish, including 85-page training aid
- Translated over 25 letters and personal statements for asylum requests from Spanish to English
- Conducted phone screenings with prospective clients to determine legal need and scheduled appointments
- Answered approximately 100 intake calls daily from prospective clients and recorded contact in client database
- Consolidated over 60 duplicate records and updated over 100 cases using Excel.
Education
Associate Degree in social sciences -
Northern Virginia Community College (NVCC)
Bachelor of Social Work -
George Mason University
05.2024
Skills
- Spanish
- Organizational Leadership
- Strategic Planning
- Nonprofit experience
- Leadership experience
- Strategic Thinking
Accomplishments
- I earned my place on the College of Health and Human Services Dean's List through my exceptional academic performance.
Certification
- Certified Medical Interpreter, Liberty Language Services , June 2023.
Career Studies Certificate in Business Information Technology
I had the opportunity to experience working with various software tools and applications used in business settings. For instance, I learned how to use Microsoft Excel for financial modeling and data analysis, such as Excel, and PowerPoint. In addition, I collaborated with other students to create a web-based inventory solution for a small business, and to analyze sales data.
Timeline
Board Member
PHILLIPS Programs For Children And Families
2023.11 - Current
Certified Medical Interpreter
Liberty Language Services
2023.06 - Current
Patient Access Representative
Inova Hospital Emergency Department
2022.08 - Current
Administrative Technician
Department of Human Services
2021.02 - 2022.08
Tax & Enforcement Specialist
Commissioner of Revenue
2020.07 - 2021.02
Independently collected sources of revenue and taxes for Arlington County on all current and delinquent accounts to certify compliance with the code of Virginia
Office of the Treasurer
2017.05 - 2020.07
Provided support, education, and restoration services for recently released offenders
Offender Aid and Restoration (OAR)
2015.08 - 2017.05
Associate Degree in social sciences -
Northern Virginia Community College (NVCC)
Bachelor of Social Work -
George Mason University
- Certified Medical Interpreter, Liberty Language Services , June 2023.
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