Chely Cifuentes Pryor
Falls Church,Virginia
Summary
Experienced professional with ten years in social work, tax administration, healthcare, and administrative roles. Fluent in Spanish, providing culturally competent services and effective communication. Proficient in various technological systems and databases, with a keen eye for detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intern
Northern Virginia Family Service
Fairfax, VA
09.2024 - Current
- Board Member, PHILLIPS Programs, Annandale, Virginia, 11/20/22, Present, Guided organizational direction: Ensured adherence to mission, vision, and values and participated in strategic planning., Supported executive leadership: Provided guidance, approved budgets, and assisted in fundraising strategies.
- Youth Initiatives Intern, Northern Virginia Family Services (NVFS), Oakton, Virginia, 05/20/23, 05/20/24, Empowered at-risk youth: Contributed to the Intervention, Prevention, and Education (IPE) program, providing strategies to resist gang recruitment and fostering community support., Supported immigrant families: Delivered in-home mental health counseling, aiding family reunification and adjustment., Facilitated trauma recovery: Offered culturally competent counseling, addressing community and family violence.
Certified Medical Interpreter
Liberty Language Services
Vienna, Virginia
06.2023 - Current
- Facilitated better healthcare delivery by effectively bridging language barriers among healthcare professionals
- Streamlined consent processes, resulting in 20 patients daily fully comprehending risks and treatment alternatives
- Enhanced timeliness of diagnoses by interpreting complex medical instructions, leading to prompt treatment for 200 patients monthly
- Facilitated clear communication to increase patient satisfaction and improve overall experience.
- Ensured accuracy in translating medical information to improve healthcare outcomes for non-English-speaking patients
Patient Access Representative
Inova Hospital Emergency Department
Falls Church, Virginia
08.2022 - 06.2023
- Boosted patient registration productivity by efficiently registering 150 patients per shift
- Efficiently managed patient registration in high-stress environments, boosting emergency services and leading to faster response times for stroke, trauma, and ambulance emergencies.
- Developed and implemented comprehensive training programs that covered hospital procedures, emergency protocols, and patient privacy. The training included hands-on simulations to enhance new hire competence.
- Delivered prompt feedback and assigned mentors to facilitate growth.
- Established open communication channels to foster a supportive work environment
Administrative Technician
Department of Human Services
Arlington, Virginia
02.2021 - 08.2022
- Conducted triage for 100 clients weekly to identify emergency needs and direct them to appropriate services
- Handled 50 calls daily and streamlined call handling process
- Achieved enhanced client experiences in healthcare and social services by efficiently navigating services, registering, and referring an average of 30 inquiries daily to diverse programs
- Streamlined application processing by handling 150 human services applications per month, guaranteeing prompt assistance using local and state databases
- Managed client data and ensured accurate processing of Medicaid services using the Medicaid Management Information System (MMIS), showcasing proficiency in complex case management tasks.
- Utilized VaCMS to automate eligibility and enrollment services as well as case management for diverse social assistance programs.
Tax & Enforcement Specialist
Commissioner of Revenue
Arlington, Virginia
07.2020 - 02.2021
- Enhanced tax compliance by conducting annual field investigations on 50 residential facilities, resulting in accurate property assessments
- Responded to up to 30 taxpayer inquiries each week and provided concise direction on vehicle property tax responsibilities
- Resolved complex tax issues by conducting research and responding to 10 intricate tax inquiries per month, ensuring adherence to tax laws.
- Assisted 100 citizens annually with state income tax forms and provided strategic tax advice.
- Enhanced understanding of tax law by interpreting and explaining new tax laws to an average of 200 citizens and staff members annually, ensuring compliance
Tax Collector II
Office of the Treasurer
Arlington, Virginia
05.2017 - 07.2020
- Serviced 50 accounts daily, ensuring proper handling of notifications and enforcement actions for increased account resolution
- Represented Arlington County in tax-related matters, and effectively resolved revenue concerns through strong public interactions
- Maximized debt collection efforts through the use of multiple databases to track down and retrieve payments from delinquent clients
- Utilized customized training methods to cater to individual learning styles and strengths, effectively providing necessary support and resources for each new hire to succeed in their designated roles
- Provided continuous feedback and additional training as necessary
Administrative Assistant
Offender Aid and Restoration (OAR)
Arlington, Virginia
08.2015 - 05.2017
- Optimized client management by maintaining client records and facilitating appointments to ensure the smooth operation of a community service program
- Managed SalesForce to organize events, resulting in raising funds exceeding $110,000 in a single fiscal year
- Provided comprehensive support services, managing office inventory and documentation
- Organized and supervised classes in anger management and substance use for offenders to enhance educational outreach.
- Facilitated communication by bridging language gaps for clients through translation of a comprehensive 85-page training aid and 25 letters pertaining to asylum requests.
Youth Development Mentor
PHILLIPS Program for Children and Families
Annandale, VA
03.2011 - 04.2015
- Served as role model for over 15 children ages 10 to 17 in foster care; developed activities on independent living and social skills, such as using public transportation, renting apartments and budgeting
- Presented speech on cultural competence to 300 people at Youth Drive’s national conference
- Selected for Summer 2012 Internship Program: recruited professionals for professional development workshops
Education
Bachelor of Science - Social Work
George Mason University
Fairfax, VA05.2024
Associate of Science -
Northern Virginia Community College
Annandale, VA11.2020
Skills
- Epic Systems
- Welligent System
- CLEAR Database
- LexisNexis/Accurint
- SalesForce
- Microsoft Office Suite
- Excel
- Analytical and Creative Problem Solving
- Professionalism in a Workplace
- True Colors
- Customer and Client Relations
- Crisis Intervention and Support
- Tax and Revenue Management
- Medicaid Management Information System (MMIS)
- Virginia Case Management System (VaCMS)
- SPIDeR System
- Yardi System
- Electronic Benefits Transfer System (EBT)
Certification
- Certified Medical Interpreter, Liberty Language Services, Vienna, Virginia, 06/2023
- Dean's List, George Mason University College of Health, Spring 2023
- Career Studies Certificate in Business Information Technology, Training Futures/NVCC, McLean, Virginia, 2015
Volunteer Experience
- Board Member, PHILLIPS Programs, Annandale, Virginia, 11/20/22, Present, Guided organizational direction: Ensured adherence to mission, vision, and values and participated in strategic planning.
- Supported executive leadership: Provided guidance, approved budgets, and assisted in fundraising strategies.
- Youth Initiatives Intern, Northern Virginia Family Services (NVFS), Oakton, Virginia, 05/20/23, 05/20/24,
- Empowered at-risk youth: Contributed to the Intervention, Prevention, and Education (IPE) program, providing strategies to resist gang recruitment and fostering community support.
- Supported immigrant families: Delivered in-home mental health counseling, aiding family reunification and adjustment.
- Facilitated trauma recovery: Offered culturally competent counseling, addressing community and family violence.
Timeline
Intern
Northern Virginia Family Service
09.2024 - Current
Certified Medical Interpreter
Liberty Language Services
06.2023 - Current
Patient Access Representative
Inova Hospital Emergency Department
08.2022 - 06.2023
Administrative Technician
Department of Human Services
02.2021 - 08.2022
Tax & Enforcement Specialist
Commissioner of Revenue
07.2020 - 02.2021
Tax Collector II
Office of the Treasurer
05.2017 - 07.2020
Administrative Assistant
Offender Aid and Restoration (OAR)
08.2015 - 05.2017
Youth Development Mentor
PHILLIPS Program for Children and Families
03.2011 - 04.2015
- Certified Medical Interpreter, Liberty Language Services, Vienna, Virginia, 06/2023
- Dean's List, George Mason University College of Health, Spring 2023
- Career Studies Certificate in Business Information Technology, Training Futures/NVCC, McLean, Virginia, 2015
Bachelor of Science - Social Work
George Mason University
Associate of Science -
Northern Virginia Community College
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