Chelysia Young
Josephine,TX
Summary
Enthusiastic and compassionate educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages with distinguished knowledge of child development. Creates positive classroom environments and effectively manages student behavior. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
ESS
03.2024 - Current
- Instruct science, math, art and coaching assignments as well as increase student comprehension for ESL and Functional Academics students by utilizing differentiated instruction methods tailored to individual learning styles in Royse City and Richardson ISD.
- Enhance classroom management for up to 32 students by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promote collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Respect and maintain confidentiality of student and school personnel information
- Boost student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Women's Locker Room Attendant
Life Time Fitness Inc.
04.2022 - Current
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Managed locker room inventory and supplies, replenishing as needed.
- Assisted customers with finding items and storing belongings.
- Conducted locker room tours and provided information and directions.
Small Business Owner
Great Catch Property Investments, LLC
05.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Arbitration Examiner
GEICO, Government Employees Insurance
07.2023 - 12.2023
- Enhanced client satisfaction rates by effectively resolving disputes through negotiation and mediation techniques.
- Managed caseloads of multiple complex arbitration cases, ensuring timely resolution and adherence to deadlines.
- Maintained detailed records of each case''s progress, ensuring transparency throughout the arbitration process.
- Monitored industry trends and regulatory changes to ensure compliance with all applicable laws, guidelines, and best practices in arbitration management.
- Implemented quality control measures to ensure accuracy of documentation submitted during the arbitration process.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
Liability Claims Adjuster
GEICO, Government Employees Insurance
01.2022 - 06.2023
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Improved overall accuracy in claims investigations by developing a comprehensive checklist for gathering essential information.
- Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Researched and analyzed policy contracts to verify proper payment of claims.
Payment Recovery
GEICO, Government Employees Insurance
05.2021 - 12.2021
- Streamlined payment processes by implementing efficient workflow strategies, reducing processing time and errors.
- Improved customer satisfaction with timely resolution of payment-related issues, maintaining strong client relationships.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
Underwriting Technician II
GEICO, Government Employees Insurance
01.2017 - 04.2021
- Supported the underwriting team with timely, well-researched information on potential clients and risks.
- Ensured data accuracy within underwriting systems by diligently reviewing inputted information for errors or inconsistencies.
- Increased overall department productivity by consistently meeting or exceeding individual performance metrics.
- Provided support in updating internal underwriting manuals, ensuring all procedures were up-to-date with current industry standards.
Education
Bachelor of Arts - Psychology & Fashion Merchandising
Stephen F Austin State University
Nacogdoches, TX12.2024
Skills
- Lesson Planning and Implementation
- Discussion Facilitation
- Classroom Management
- Relationship building
- Student Tutoring
- Time Management
- Records Management
- Problem-solving
- Pre K-12 Education
- Multi-Subject Instruction
Languages
Spanish
Limited Working
Timeline
Substitute Teacher
ESS
03.2024 - Current
Arbitration Examiner
GEICO, Government Employees Insurance
07.2023 - 12.2023
Women's Locker Room Attendant
Life Time Fitness Inc.
04.2022 - Current
Liability Claims Adjuster
GEICO, Government Employees Insurance
01.2022 - 06.2023
Payment Recovery
GEICO, Government Employees Insurance
05.2021 - 12.2021
Small Business Owner
Great Catch Property Investments, LLC
05.2017 - Current
Underwriting Technician II
GEICO, Government Employees Insurance
01.2017 - 04.2021
Bachelor of Arts - Psychology & Fashion Merchandising
Stephen F Austin State University
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