Hi, I’m
Chemari Reeves
Palmetto,Georgia
Summary
A highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. An extremely reliable asset to a company and works well in a team-based or independent atmosphere. Going above and beyond despite the task given and always get the work done at a satisfactory pace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
CarMax
Auction Business Office Associate
02.2023 - Current
Job overview
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Effectively collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
- Helped prepare legalized documents and process administrative paperwork for over 900 consumers weekly
- Maintained expert and pleasant professionalism in a fast-paced environment
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Helped prepare legalized documents and process administrative paperwork for over 900 consumers weekly
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed correspondence letters, memos, and emails.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Verified work aligned with service levels agreed and client requirements.
- Contributed to successful company growth by providing exceptional administrative support to executives and managers.
- Facilitated effective communication between departments, ensuring timely completion of projects.
- Safeguarded company assets through diligent tracking of equipment usage, maintenance records, and insurance policies.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Improved overall office morale through the implementation of regular feedback mechanisms and employee recognition programs.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
University of West Georgia
Student Assistant
08.2019 - 03.2022
Job overview
- Provided excellent customer service to current and prospective students of the University of West Georgia
- Answered general questions about UWG academics, application processes, and deadlines as well as services offered to students at the university
- Performed administrative tasks and gave tours of the campus
- Assisted with various events held at the Newnan Center for students and their families throughout the semesters.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Dollar General
Lead Sales Associate
07.2016 - 11.2016
Job overview
- Assisted the store management team with store operations including sale floor presentation and restocking
- Demonstrated a professional attitude with sincerity and enthusiasm while interacting with customers to solve issues and ensure an outstanding customer experience
- Maintained product knowledge and information regarding current and upcoming promotional events and sales.
Kroger
Front End Cashier
10.2015 - 01.2016
Job overview
- Operated cash register to handle purchasing and refund transactions with customers
- Responsible for resolving customer questions and complaints, as well as providing information on products, procedures, and policies
- Maintained clean and orderly checkout areas in addition to completing other general cleaning duties such as mopping floors and emptying trash cans
- Greeted customers with a friendly, courteous, and positive attitude to ensure customer satisfaction.
Future Foundation
Summer Camp Intern
06.2015 - 07.2015
Job overview
- Organized, lead, and promoted interest in recreational activities such as arts and crafts, sports, games, and camping
- Greeted new arrivals to activities and promoted inclusiveness by introducing them to other participants and encouraging participation
- Assisted in maintaining accurate program records including incident reports, logbook documentation, and daily attendance
- Maintained up-to-date knowledge of all emergency procedures and safety guidelines associated with the camp program and enforced rules and regulations to maintain discipline and ensure safety
- Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary.
Education
UNIVERSITY OF WEST GEORGIACarrollton, Georgia
Bachelor of Science from Community Health And Wellness
12.2023
University Overview
- Dr. Pepper Tuition Scholarship Recipient
- 3.0 GPA
Skills
Customer Satisfaction
Decision-making capabilities
Invoice Processing
Cash reconciliation
Document Preparation
File Management
Workflow Coordination
Data Analysis
Microsoft Office mastery
Organizational expertise
Business Administration
File Organization
Data entry expertise
Written Communication
Document Management
Research abilities
Administrative tasks
Idea Development and Brainstorming
References
- Kimberly Johnson 6788579033-Lead Auction Business Office Administrator at Carmax
- Jessica Duyck 6782518694- Auction Business Office Associate at Carmax
- Jenna Lewis 6788392312- jlewis@westga.edu- Office Manager at the University of West Georgia
Timeline
Auction Business Office Associate
CarMax
02.2023 - Current
Student Assistant
University of West Georgia
08.2019 - 03.2022
Lead Sales Associate
Dollar General
07.2016 - 11.2016
Front End Cashier
Kroger
10.2015 - 01.2016
Summer Camp Intern
Future Foundation
06.2015 - 07.2015
UNIVERSITY OF WEST GEORGIA
Bachelor of Science from Community Health And Wellness
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