Chemelle Winston
Los Angeles,CA
Summary
Professional with experience in case management, prepared to deliver impactful results. Strong focus on team collaboration and adaptability to changing needs. Skilled in client assessment, documentation, and resource coordination. Known for reliability, problem-solving, and effective communication.
Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills.
Overview
4
4
years of professional experience
Work History
Interim Program Manager
A Step to Freedom
03.2026 - Current
- Oversee daily housing site operations
- Staff supervision & development
- Ensure a safe, trauma-free environment for staff and reside
- Coordinating case management for housing placement
- Implementing harm-reduction principles
- Compliance and Reporting
Interim Housing Case Manager
A Step to Freedom
03.2025 - Current
- Coordinated client assessments and developed individualized service plans to meet diverse needs.
- Facilitated access to community resources, enhancing client support and engagement.
- Monitored client progress and adjusted intervention strategies for optimal outcomes.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Maintained accurate documentation for case load of 20 clients, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Interim Housing Case Manager
Alcott Center for Mental Health Services
08.2023 - 10.2025
- Built positive rapport with residents by demonstrating empathy, respect, and understanding, fostering a welcoming environment that encouraged open communication.
- Coordinated transportation services for residents attending off-site appointments and activities, ensuring timely pickup and drop-off arrangements.
- Provided emotional support during periods of distress or transition, promoting trust, safety, and stability within the community.
- Facilitated resident engagement through the coordination of group activities, outings, and social events.
- Closely observed client behaviors and emotional responses to identify risks, address concerns, and ensure personal safety.
- Supported clients’ mental and emotional well-being to strengthen overall functioning and quality of life.
- Conducted regular progress assessments, adjusting support strategies to promote continued growth and goal achievement.
- Maintained accurate, confidential documentation for all cases in accordance with regulatory and organizational standards.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care.
- Provided crisis intervention using appropriate de-escalation techniques to ensure safety during emergencies.
- Actively contributed to team discussions and case conferences, offering insights to enhance collaborative client care strategies.
- Facilitated individual and group sessions to promote positive behavioral change.
Sober Living Resident Aide
Westwind Recovery Sober Living
03.2022 - 04.2024
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Remained alert to problems or health issues of clients and competently responded.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Ran errands for patients, did shopping, and picked up other necessities.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Responded quickly to emergency situations involving resident health or safety concerns, taking immediate action to address the issue at hand.
- Facilitated smooth transitions for new residents by providing comprehensive orientation and support during their initial period of adjustment.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Paramount High School
Paramount, CA06-1995
Skills
- Assisted Living Experience
- Emotional Support
- Behavioral Management
- Client Confidentiality
- Disability Awareness
- Social interaction
- Client Relationship Management
- Mental health care
- Attention to Detail
- CPR Certification
- Documenting behaviors
- Team leadership and direction
- Training and development
- Work Planning and Prioritization
- Flexible and adaptable
Timeline
Interim Program Manager
A Step to Freedom
03.2026 - Current
Interim Housing Case Manager
A Step to Freedom
03.2025 - Current
Interim Housing Case Manager
Alcott Center for Mental Health Services
08.2023 - 10.2025
Sober Living Resident Aide
Westwind Recovery Sober Living
03.2022 - 04.2024
High School Diploma -
Paramount High School