Chemise Cameron
Delaware City,DE
Summary
Overall, a highly motivated and energetic person. Overall team player, I love a challenge always want to be the best at what I do and put my best foot forward. Customer service driven professional; experienced working remotely in a high-volume call center environment. Answered an average of 150+ inbound calls; answered customer inquiries, solved complex problems, and provided product information. Previously worked in busy, customer-focused retail environment overseeing and supporting 6+ person staff. Assisted with employee development by providing training, counseling, performance appraisals, and promoting teamwork; Built customer confidence by actively listing to their concerns and giving feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Highmark Health
Remote , DE
05.2023 - 12.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Enrollment into medicare and processing claims and working closely with providers.
Call Center Representative Manager
WSFS BANK
Newark, DE
07.2021 - Current
- Oversee several groups within the contact center
- Work on documentation pertaining anywhere from death certificates to mortgages
- Managed upset customers and worked well in challenging situations
- Responsible for managing collection accounts; collection and delinquency experience
- Balanced needs of multiple customers professionally
- Built customer confidence by actively listening to their concerns and giving feedback.
Call Center Representative Manager
AAA
Newark, DE
10.2020 - 07.2021
- Answered an average of 150+ inbound calls; answered customer inquiries, solved complex problems, and provided product information
- Ensured superior customer service by addressing customer concerns quickly and professionally
- Assisted customers with creating memberships and updating accounts
- Managed upset customers and worked well in challenging situations
- Responsible for managing collection accounts; collection and delinquency experience.
Education
High School Diploma -
CHRISTIANAN HIGH SCHOOL
06.2017
Some College (No Degree) - Nursing
Delaware Technical And Community College
Newark, DESkills
- Problem solving
- Microsoft office
- Scheduling
- Customer Service
- Data Entry
- Customer Communications
- Customer Support
- Appointment Scheduling
Availability
Available to interview with 24-hour notice and onboard immediately.
Timeline
Customer Service Representative
Highmark Health
05.2023 - 12.2023
Call Center Representative Manager
WSFS BANK
07.2021 - Current
Call Center Representative Manager
AAA
10.2020 - 07.2021
High School Diploma -
CHRISTIANAN HIGH SCHOOL
Some College (No Degree) - Nursing
Delaware Technical And Community College
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