Chemise Stitt
Charlotte,NC
Summary
Detail-oriented Customer Service professional with experience in retail and healthcare. Expertise in analytical review, process optimization, and relationship building across all management levels. Motivated to leverage skills in a growth-oriented organization to enhance customer satisfaction and operational efficiency.
Overview
1
1
Certification
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Registered Pharmacy Technician
CVS
Charlotte, Nc
09.2026 - Current
- Assisted customers with order inquiries, facilitating seamless returns and exchanges.
- Resolved phone, email, and chat inquiries using customer service systems.
- Reviewed account details and updated records for accurate order management. Dropped off items at designated locations for processing, production, pick up, drive-thru, greet patients, handle register transaction, restock medication, track cycle counts, process returns to stock, and inspect waiting bins
Customer Service Associate
Under Armour
Charlotte, NC
05.2025 - Current
- Contributes to store sales and KPI targets by modeling brand values to provide Athletes a unique experience when visiting Under Armour. Also, as a sales associate I helped out in the back with stocking, ticketing and checking prices for sales items, cracked and sorted merchandise, pulled items to the sales floor
- Guided Under Armour customers with product inquiries and personalized brand recommendations to improve shopping experience.
- Processed exchanges, refunds, and warranty requests following Under Armour policies
- Facilitated exchanges, refunds, and warranty requests in accordance with Under Armour policies to ensure customer satisfaction.
Wheelchair Agent
Prospect Airport Services
Charlotte, NC
05.2024 - 11.2024
- Helped passengers off the plane and to their destination safely in a wheelchair scanned their boarding passes, delivered excellent customer service
- Facilitated wheelchair transport and guided passengers through terminal navigation at airport gates.
- Provided courteous customer service to travelers with mobility assistance requirements.
- Delivered courteous customer service to travelers requiring mobility assistance.
Security Officer
GardaWorld Security Services US
Virginia Beach, VA
04.2024 - 05.2024
- Patrolled secured areas to maintain safety and security., Ensured all buildings were securely locked after hours., report writing
- Monitored CCTV, alarm panels, and radio traffic for suspicious activity.
- Patrolled GardaWorld client sites and enforced access control procedures.
- Documented incidents and daily activities following GardaWorld reporting standards.
Mechandiser
Sam's Club
Newport News, VA
11.2023 - 02.2024
- Help customers find merchandise.Initiated orders for all supplies when stock levels reached a predetermined point.Maintains and enters transactions in Generic Inventory Package (GIP) that occur in the acquisition.Assembles and delivers supplies to departments and maintains records for control purposesPrepares ordering dataMaintains files on suppliesInventoried stock levels and adjusted orders based on consumption patternsAdjusts quotas based on usage Assisted in timekeeping duties during staff absences
- Merchandised Sam's Club aisles with seasonal and promotional product displays.
- Rotated inventory to maintain fresh presentation and product availability.
- Constructed endcap displays to enhance product visibility in-store. and pallet displays following Sam's Club merchandising standards.
Security Officer
Allied Universal
Newport News, VA
10.2022 - 10.2023
- Delivered customer service while implementing safety and security procedures, responded to incidents and critical situations calmly, and conducted regular and random foot and computer patrols to ensure site safety.
- Patrolled GardaWorld client sites, checking doors, gates, and restricted areas to maintain security integrity.
- Monitored CCTV feeds and reported suspicious activity to site supervisors.
- Controlled visitor access and verified credentials at security checkpoints to prevent unauthorized entry.
Material Handler
PSS Staffing
Newport News, VA
06.2022 - 09.2022
- Managed inventory, picking, packing, receiving, and put away tasks using RF scanner and computer; conducted cycle counts
- Loaded and unloaded materials in PSS Staffing warehouse to ensure efficient operations.
- Inspected incoming shipments against packing slips and delivery paperwork.
- Transported stock using pallet jacks and carts within the warehouse for inventory management.
Material Handler
General Cigar Company
Hampton, VA
11.2021 - 03.2022
- Picked orders accurately, packed orders, Conducted quality assurance on orders to ensure accuracy and compliance with standards., placed shipping labels on boxes, Organized and stacked boxes on pallets for efficient storage.
- Loaded and unloaded materials for PSS Staffing assignments, ensuring timely availability for operations.
- Moved inventory using pallet jacks, carts, and hand trucks.
- Picked and staged orders for shipping and receiving teams, facilitating smooth logistics operations.
Material Handler
Bushe Gardens
Williamsburg, VA
02.2021 - 08.2021
- Pulled and delivered orders within park, organized and stacked products on pallets for optimized storage.
- Loaded and unloaded freight for PSS Staffing, ensuring timely availability of materials.
- Staged materials for shipping and receiving, facilitating smooth workflow between departments.
- Picked and packed orders using pick lists.
Material Handler 1
AAFES Exchange Service(Dan Daniel's Distribution Center)
Newport News, VA
11.2020 - 02.2021
- Picked customer orders using RF scanner to ensure accurate and timely fulfillment. Processed and submitted packing tickets for packers.
- Loaded and unloaded merchandise at AAFES Exchange Service distribution center docks to maintain efficient inventory flow.
- Received shipments and verified stock against packing slips and transfer documents to ensure accuracy in inventory management.
- Stored inventory in designated warehouse locations using safe handling procedures.
Office Assistant
Peninsula Grove Apartments
Hampton, VA
09.2020 - 11.2020
- Managed incoming and outgoing calls to ensure effective communication, Coordinated key distribution for maintenance to facilitate timely repairs, Performed various administrative tasks to support daily operations, Processed work orders from initiation to completion to support operational efficiency
- Welcomed residents and visitors at leasing office to create a friendly atmosphere.
- Answered resident calls and routed maintenance requests to proper staff.
- Processed rent payments and updated resident account records.
Material Handler/Packer
Kohl's Distribution Center
San Bernardino, CA
05.2019 - 02.2020
- Packed customer orders accurately for customers at a timely manner, Picked and sorted orders for accurate fulfillment, Sorted orders efficiently to ensure timely fulfillment., making shipping labels
- Picked order items using RF scanners and warehouse system instructions.
- Packed customer orders accurately for customers at a timely manner, Picked and sorted orders for accurate fulfillment, sorting orders, making shipping labels
- Unloaded inbound freight and sorted merchandise at Kohl's Distribution Center.
Quality Control Representative
Sam's Club
Union City, GA
01.2017 - 12.2019
- Audit various shipments to inspect the quality of the product.
- Document and report damaged items not meeting company requirements to ensure compliance.
- Approve shipments for redistribution to optimize inventory flow across multiple locations.
- Process daily reporting which includes shipment details.
- Updated member profiles to ensure accurate information.
- Maintain inventory count as received and shipped.
- Oversee staff for accuracy.
- Audit merchandise against ordering paperwork for accuracy to maintain quality standards.
- Thrived in fast-paced work environment, adapting quickly to changing demands.
Admissions Assistant
Wellstar Health System
Austell, GA
01.2013 - 12.2017
- Completed all admissions paperwork accurately and efficiently to facilitate patient intake.
- Confirmed insurance coverage for patients to ensure eligibility for medical services.
- Delivered customer service to patients in person and over the phone, ensuring clear communication and patient satisfaction.
- Supported medical team by coordinating all verbal and written communication, enhancing information flow internally and externally.
- Assessed patient's vital signs and documented any health concerns.
- Complied with HIPAA and OSHA regulations to ensure patient confidentiality and workplace safety.
Bookkeeper
McCall Travel Club, LLC
Atlanta, GA
01.2011 - 12.2013
- Created and modified requests for vendor and customer accounts to streamline account management
- Process and verify EFT/ACH information
- Performed bank reconciliation to ensure accurate financial records.
- Processed and verified credit terms to ensure compliance with financial policies
- Monitored processing systems to prevent duplicate entries.
- Managed confidential records and accounts securely.
- Monitored online inquiries to address customer questions promptly. (Continued)
Customer Service Representative
The Colton Group/On Trac
San Bernardino, CA
01.2006 - 12.2011
- Scheduled service for customers
- High Volume in calls
- Handled front office operations
- Scheduled customer service appointments to enhance technician availability.
- Processed full cycle Accounts Payable - High Volume
- Monitored and reported on sales and installations to provide insights for senior management.
- Monitored, tracked, and reported sales and installations for senior management.
- Updated and organized customer data
- Handled high volume of incoming calls
Sales Associate Lead
Kohl's Department Store
Ontario, CA
01.2004 - 12.2006
- Accurately processed transactions.
- Led cash handling team, ensuring accurate cash counts for all employees.
- Maintained a safe and orderly store environment.
- Trained new hires on company policies and procedures to facilitate smooth onboarding.
- Conducted training sessions for new hires to ensure proper onboarding.
- Processed various bank transactions to ensure accurate financial records.
- Reviewed and verified new shipments upon receipt to ensure accuracy.
- Developed strategies and procedures to enhance business processes.
- Worked with internal and external auditors on various audits by providing analysis, reports, and other pertinent information
Education
High school diploma -
D College
Colton, CAHigh School Diploma - Nursing
Rialto High School
Rialto, CA 09.1994 - 06.1997
Skills
- Pharmacy software
- Prescription management
- Medication dispensing
- Prescription filling
- Prescription verification
- Medication safety
- Medication compliance
- Medication management
- Patient medication review
- Medication replenishment
- Order validation
- Medication inventory
- Pharmaceutical logistics
- Pharmaceutical care
- Pharmaceutical formulation
- Electronic documentation
- Data entry
- Financial transactions
- Insurance verification
- Proper labeling
- Prescription accuracy
- Regulatory compliance
- Customer service
- HIPAA
- Time management
- Attention to detail
- Team collaboration
- Customer service
- Patient inquiries
- Order validation
- Warehouse experience
- English
- Patient privacy
- Prescription labeling
- Medication management
- Patient medication review
- Medication inventory shelves
- Patient privacy
- Medication replenishment
Personal Information
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer Authorized to work in the US for any employer
Certification
- Driver's License
- CPR Certification
- Non-CDL Class C
- Guard Card
- Registered Pharmacy Technician certificate
Timeline
Registered Pharmacy Technician
CVS
09.2026 - Current
Customer Service Associate
Under Armour
05.2025 - Current
Wheelchair Agent
Prospect Airport Services
05.2024 - 11.2024
Security Officer
GardaWorld Security Services US
04.2024 - 05.2024
Mechandiser
Sam's Club
11.2023 - 02.2024
Security Officer
Allied Universal
10.2022 - 10.2023
Material Handler
PSS Staffing
06.2022 - 09.2022
Material Handler
General Cigar Company
11.2021 - 03.2022
Material Handler
Bushe Gardens
02.2021 - 08.2021
Material Handler 1
AAFES Exchange Service(Dan Daniel's Distribution Center)
11.2020 - 02.2021
Office Assistant
Peninsula Grove Apartments
09.2020 - 11.2020
Material Handler/Packer
Kohl's Distribution Center
05.2019 - 02.2020
Quality Control Representative
Sam's Club
01.2017 - 12.2019
Admissions Assistant
Wellstar Health System
01.2013 - 12.2017
Bookkeeper
McCall Travel Club, LLC
01.2011 - 12.2013
Customer Service Representative
The Colton Group/On Trac
01.2006 - 12.2011
Sales Associate Lead
Kohl's Department Store
01.2004 - 12.2006
High School Diploma - Nursing
Rialto High School
09.1994 - 06.1997
High school diploma -
D College