Chena Peterson
Marianna,FL
Summary
Highly- motivated individual seeking a position where I can utilize my knowledge and skills to make a positive contribution to your company and grow professionally. Can easily adapt and learn quickly in mastering new skills.
Overview
20
20
years of professional experience
Work History
Home Health Aide
By Your Side LLC
Marianna, Fl
01.2025 - Current
- Provided mobility assistance such as walking and regular exercising.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported clients for medical and personal outings.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Phone Agent
AC Academy Virtual Talks LLC
09.2024 - 01.2025
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Home Health Aide
The Good News
Tallahassee , Fl
10.2024 - 12.2024
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
Blancher
Flagstone Foods-Dothan, AL
Dothan, AL
03.2021 - 08.2024
- Monitor machines to make sure they are up and running properly
- Doing hourly checks on the nuts to ensure great quality and safety of the products
- Use of the forklift to haul bags to and from the rack area
- Maintain a clean and safe environment while at work.
- Communicate with team to ensure production is met
Breakdown Coordinator
Shelton Trucking-Altha, FL
Altha, FL
12.2019 - 03.2021
- Help drivers day or night with breakdowns situations, create repair orders, problem-solving skills, and computer friendly, able to relay detail messages
- Communicate with management on accidents, incidents, and risk management
- Able to be professional at all times.
- Answering multiple calls
- Collaborated with other departments to create detailed reports on progress made towards completion of service
Census Enumerator
United States Census Bureau-Dept Of Commerce-Pensacola, FL
Pensacola, FL
09.2020 - 10.2020
- Enumerators collect data by doing door to door interviews
- Gathers demographic information about the population of a specific area.
- Conducted follow-up interviews with participants if additional clarification was needed regarding their responses.
- Maintained accurate records of all activities related to the enumeration process.
- Developed effective communication skills necessary for engaging with individuals from diverse backgrounds.
Manager
Taco Bell-Marianna, FL
Marianna, FL
03.2013 - 11.2019
- Service Champion
- Prepare food
- Operate cash register
- Resolve customer complaints
- Display appropriate customer service
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cashier
Wendy's-Marianna, FL
Marianna, FL
03.2010 - 05.2012
- Food preparation
- Taking orders in drive thru
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
McDonald's-Marianna, FL
Marianna, FL
05.2005 - 06.2008
- Provided customer service
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, and answered questions regarding items
Education
Certificate - Heavy Equipment Operator
Florida Panhandle Technical College
01.2016
Certificate - Administrative Office Specialist
Florida Panhandle Technical College
01.2015
Certificate - Cosmetology
Florida Panhandle Technical College
05.2013
High school diploma -
Adult Education
05.2008
Certified Nursing Assistant
Chipola College
Marianna, FL 01.2025 - 04.2025
Skills
- Organizational Skills
- Customer Service
- Verbal Communication
- Call handling
- Data Entry
- Computer literacy
- Attention to detail
- Issue Resolution
- Compassionate client care
- Patient transportation
- Light housekeeping
- Meal preparation
- Ambulation assistance
- Patient care
- Dressing assistance
Timeline
Home Health Aide
By Your Side LLC
01.2025 - Current
Certified Nursing Assistant
Chipola College
01.2025 - 04.2025
Home Health Aide
The Good News
10.2024 - 12.2024
Customer Service Phone Agent
AC Academy Virtual Talks LLC
09.2024 - 01.2025
Blancher
Flagstone Foods-Dothan, AL
03.2021 - 08.2024
Census Enumerator
United States Census Bureau-Dept Of Commerce-Pensacola, FL
09.2020 - 10.2020
Breakdown Coordinator
Shelton Trucking-Altha, FL
12.2019 - 03.2021
Manager
Taco Bell-Marianna, FL
03.2013 - 11.2019
Cashier
Wendy's-Marianna, FL
03.2010 - 05.2012
Cashier
McDonald's-Marianna, FL
05.2005 - 06.2008
Certificate - Heavy Equipment Operator
Florida Panhandle Technical College
Certificate - Administrative Office Specialist
Florida Panhandle Technical College
Certificate - Cosmetology
Florida Panhandle Technical College
High school diploma -
Adult Education
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