Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chena Peterson

Marianna,FL

Summary

Dedicated professional with a passion for caregiving, offering compassionate support to clients in need. Skilled in effective communication and empathy to ensure patient comfort and build trust. Possesses a strong understanding of patient care and safety protocols, ensuring the highest quality of care.

Overview

20
20
years of professional experience

Work History

Home Health Aide

By Your Side Homecare
Marianna
01.2025 - Current
  • Assisted with personal care such as dressing and grooming.
  • Provided emotional support and companionship to clients
  • Transported clients to doctor appointments and social events
  • Changed bed linens and maintained a clean living environment for clients safety.
  • Help client with medication self-administration

Customer Service Phone Agent

AC Academy Virtual Talks LLC
09.2024 - 01.2025
  • Advised customers on purchase decisions based on individual needs and preferences.
  • Explained billing procedures and payments options to customers.
  • Routed calls appropriately to ensure prompt resolution of customer issues.
  • Utilized problem solving techniques to address customer inquiries, orders, and complaints.

Home Health Aide

The Good News
Tallahassee, Florida
10.2024 - 12.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation to appointments

Blancher

Flagstone Foods-
Dothan, Alabama
03.2021 - 08.2024
  • Monitor machines to make sure they are up and running properly
  • Doing hourly checks on the nuts to ensure great quality and safety of the products
  • Use of the forklift to haul bags to and from the rack area
  • Maintain a clean and safe environment while at work.
  • Communicate with team to ensure production is met

Breakdown Coordinator

Shelton Trucking-Altha, FL
12.2019 - 03.2021
  • Help drivers day or night with breakdowns situations, create repair orders, problem-solving skills, and computer friendly, able to relay detail messages
  • Communicate with management on accidents, incidents, and risk management
  • Able to be professional at all times.
  • Answering multiple calls
  • Collaborated with other departments to create detailed reports on progress made towards completion of service

Census Enumerator

United States Census Bureau-Dept Of Commerce-Pensacola, FL
09.2020 - 10.2020
  • Enumerators collect data by doing door to door interviews
  • Gathers demographic information about the population of a specific area.
  • Conducted follow-up interviews with participants if additional clarification was needed regarding their responses.
  • Maintained accurate records of all activities related to the enumeration process.
  • Developed effective communication skills necessary for engaging with individuals from diverse backgrounds.

Manager

Taco Bell-Marianna, FL
03.2013 - 11.2019
  • Service Champion
  • Prepare food
  • Operate cash register
  • Resolve customer complaints
  • Display appropriate customer service
  • Provided leadership during times of organizational change or crisis situations.
  • Established processes to ensure efficient workflow throughout the organization.
  • Trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Cashier

Wendy's-Marianna, FL
03.2010 - 05.2012
  • Food preparation
  • Taking orders in drive thru
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier

McDonald's-Marianna, FL
05.2005 - 06.2008
  • Provided customer service
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, and answered questions regarding items

Education

Certified Nursing Assistant - Workforce Development Certificate

Chipola College
Marianna, FL
04-2025

Certificate - Heavy Equipment Operator

Florida Panhandle Technical College
Chipley, FL
01-2016

Certificate - Administrative Office Specialist

Florida Panhandle Technical College
Chipley, FL
01-2015

Certificate - Cosmetology

Florida Panhandle Technical College
Chipley, FL
05-2013

High School Diploma -

Adult Education
Marianna, FL
05-2008

Skills

  • Organizational Skills
  • Meal preparation
  • Patient care
  • Computer literacy
  • Attention to detail
  • Issue Resolution

Timeline

Home Health Aide

By Your Side Homecare
01.2025 - Current

Home Health Aide

The Good News
10.2024 - 12.2024

Customer Service Phone Agent

AC Academy Virtual Talks LLC
09.2024 - 01.2025

Blancher

Flagstone Foods-
03.2021 - 08.2024

Census Enumerator

United States Census Bureau-Dept Of Commerce-Pensacola, FL
09.2020 - 10.2020

Breakdown Coordinator

Shelton Trucking-Altha, FL
12.2019 - 03.2021

Manager

Taco Bell-Marianna, FL
03.2013 - 11.2019

Cashier

Wendy's-Marianna, FL
03.2010 - 05.2012

Cashier

McDonald's-Marianna, FL
05.2005 - 06.2008

Certified Nursing Assistant - Workforce Development Certificate

Chipola College

Certificate - Heavy Equipment Operator

Florida Panhandle Technical College

Certificate - Administrative Office Specialist

Florida Panhandle Technical College

Certificate - Cosmetology

Florida Panhandle Technical College

High School Diploma -

Adult Education

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