Summary
Overview
Work History
Education
Skills
Timeline
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Chenae Kendrick

Milwaukee,WI

Summary

Dynamic Patient Service Representative with a proven track record at Aurora Health Care, excelling in customer service and insurance verification. Adept at enhancing patient experiences through effective communication and empathy. Recognized for streamlining appointment scheduling and fostering team collaboration, contributing to improved operational efficiency and patient satisfaction.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

Aurora Health Care
12.2020 - Current
  • Communicated effectively with patients regarding office procedures and insurance information to enhance service delivery.
  • Knowledge of medical terminology and medical billing
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Facilitated smooth daily operations by coordinating physician schedules, optimizing time management and minimizing conflicts
  • Updated patient information and insurance details for accurate electronic medical records.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed insurance verification processes, ensuring compliance with policies and minimizing claim denials.
  • Assisted patients in scheduling appointments and managing inquiries efficiently.

Branch Manager

Wisconsin Auto Title Loans
10.2016 - 12.2020
  • Directed daily branch operations to ensure optimal efficiency and service delivery.
  • Developed strategic plans to enhance customer engagement and satisfaction.
  • Managed staff performance through regular coaching and feedback sessions.
  • Implemented process improvements that streamlined workflows and reduced costs.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Examined customer loan applications for loan approvals and denials.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

District Manager

All Credit Lenders
10.2007 - 10.2016
  • Led district operations, ensuring compliance with company policies and regulatory standards.
  • Developed and implemented strategic sales initiatives, driving revenue growth across multiple locations.
  • Mentored and trained team leaders, fostering a culture of accountability and performance excellence.
  • Analyzed market trends to identify opportunities for expansion and enhanced service offerings.
  • Conducted regular performance reviews, providing constructive feedback to enhance team productivity.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Education

High School Diploma -

Washington High School
Milwaukee, WI
06-2004

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Office administration
  • Data entry proficiency
  • Patient check-in
  • Phone and email etiquette
  • Knowledge of medical terminology
  • Multitasking and organization
  • Flexible schedule

Timeline

Patient Service Representative

Aurora Health Care
12.2020 - Current

Branch Manager

Wisconsin Auto Title Loans
10.2016 - 12.2020

District Manager

All Credit Lenders
10.2007 - 10.2016

High School Diploma -

Washington High School

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Chenae Kendrick