Chenagi Blakely

• Advised and informed prospective clients on current market activities and conditions.
• Compared recently sold area properties to determine competitive market prices.
• Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
• Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Presented properties to show quality and market comparisons through self-developed presentations.
• Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
• Performed home evaluations and developed competitive market analysis for individual homes.

Department of Veterans Affairs – Realty Specialist (Loan Production), GS-11 Step 8
May 2011 – December 2025 | Decatur, GA | Full-Time (40 Hours/Week) | Annual Salary: $98,500

· Reviewed approximately 10 residential mortgage loan files each week to determine veteran eligibility and issue Certificates of Eligibility (COEs) in accordance with VA statutes, regulations, and policy.

· Reviewed lender-submitted loan packages to ensure compliance with VA underwriting guidelines, fees and charges, and federal lending requirements.

· Underwrote complex residential mortgage loans by analyzing borrower income, assets, liabilities, credit history, debt-to-income ratios, residual income, and loan-to-value requirements.

· Conducted loan quality reviews and compliance audits to identify technical deficiencies and ensure adherence to VA policies and regulations.

· Provided exceptional customer service through the VA Loan Guaranty Call Center by assisting veterans and mortgage lenders with eligibility determinations, underwriting questions, entitlement, funding fees, and VA Home Loan Program requirements.

· Served as a technical resource by answering lender underwriting questions and interpreting VA regulations, circulars, and program guidance.

· Conducted approximately six hours of annual lender training covering VA underwriting requirements, policy updates, and Home Loan Program procedures.

· Utilized WebLGY, VALERI, FFPS (Funding Fee Payment System), SharePoint, Desktop Underwriter (DU), Microsoft Word, Excel, and PowerPoint to research, analyze, document, and maintain loan records.

· Maintained accurate electronic case records while safeguarding sensitive borrower information and consistently meeting production, quality, and timeliness standards.