Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chenanah Best

Bowie,Bowie

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Home Genius Exteriors
06.2022 - Current
  • Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.
  • Managed scheduling of service appointments close to 45 appointments daily , optimizing team efficiency and resource allocation.
  • Educated customers on product features and benefits, enhancing their purchasing decisions and experiences.
  • Collaborated with sales teams to provide seamless customer support, improving overall service quality.
  • Developed training materials for new hires, fostering a knowledgeable customer service team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Server/Bartender/Manager's Assistant

TGI Fridays
01.2020 - 09.2024
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
  • Trained new team members on menu items, service standards, and operational procedures.
  • Managed cash handling processes, including processing payments and balancing cash drawers at shift end.
  • Managed bar inventory, ensuring availability of essential supplies and ingredients.
  • Trained new staff on bartending techniques and best practices for efficiency.
  • Collaborated with kitchen staff to coordinate orders and ensure timely service delivery.
  • Handled cash transactions accurately, ensuring accountability at the end of shifts.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed conflict resolution, promoting a positive work environment and teamwork among staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Painter

Bae Systems Inc.
02.2018 - 12.2019
  • Applied high-quality paint finishes on various surfaces, ensuring adherence to safety standards.
  • Operated and maintained spray painting equipment for optimal performance and efficiency.
  • Conducted surface preparation, including sanding and cleaning, to enhance paint adhesion.
  • Collaborated with team members to streamline workflow and improve project timelines.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.

Receptionist/Administrative Assistant

Flatwoods Jobcorp Center
12.2014 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with at least 20 clients daily , and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Bachelor of Science - Criminal Justice

Bowie State University
Bowie, MD
06-2010

Associate of Science - Criminal Justice

Udc
Washington Dc
06-2007

Skills

  • Customer service
  • Active listening
  • Computer literacy
  • Problem solving
  • Leadership
  • Time management
  • Interpersonal communication

Timeline

Customer Service Representative

Home Genius Exteriors
06.2022 - Current

Server/Bartender/Manager's Assistant

TGI Fridays
01.2020 - 09.2024

Painter

Bae Systems Inc.
02.2018 - 12.2019

Receptionist/Administrative Assistant

Flatwoods Jobcorp Center
12.2014 - 01.2018

Bachelor of Science - Criminal Justice

Bowie State University

Associate of Science - Criminal Justice

Udc

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