Chenaniah Hall
Customer Service Specialist
Kent,WA
Summary
Dedicated Customer Service Representative with excellent experience in the industry for over 10 years. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
Jimenez Law Group
Lancaster, CA
03.2020 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Customer Service Representative
Social Security Administration, SSA
Auburn, WA
06.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided policy and service information.
- Managed client records.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Contact Center Consultant
BECU
Kent, WA
10.2014 - 04.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Worked flexible schedule and extra shifts to meet business needs.
High Level Adjuster
AT&T
Bothell, WA
12.2012 - 05.2014
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Investigated claims involving potential and suspected fraudulent activities.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Ecare Specialist
AT&T
Bothell, WA
07.2009 - 11.2012
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Assisted customers with upgrades , payment issues, billing inquires and other upgrade services.
- Emailing customers simultaneously to resolve their issues and lower call time.
Call Center Representative
AT&T
Bothell, WA
01.2007 - 01.2009
- Assisted customers with feature changes, ordering phones and taking payments
- Assisted with business customers analyze rate plan usage, ordering phones, and scheduling payment arrangements
- Corrected billing errors and set commitments to ensure that the issue is corrected
- Assisted in training workers in computer operations and corporate meeting
Education
GED -
Green River Community College
2007
Skills
- Skills Summary
- Time Management
- Problem Solver
- Written Correspondence
- Organized
- Computer Savvy
- Customer Service
- Scheduling
- Telephone Savvy
- Communicator
- Trouble Shooter
- Detailed Oriented
- Motivated
- Job Bidding
- Confidentiality and Data Protection
- Ease with Computers and Technology
Timeline
Office Administrative Assistant
Jimenez Law Group
03.2020 - Current
Customer Service Representative
Social Security Administration, SSA
06.2018 - 01.2020
Contact Center Consultant
BECU
10.2014 - 04.2018
High Level Adjuster
AT&T
12.2012 - 05.2014
Ecare Specialist
AT&T
07.2009 - 11.2012
Call Center Representative
AT&T
01.2007 - 01.2009
GED -
Green River Community College
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