Work Preference
Summary
Overview
Work History
Skills
Portfolio
Timeline
Open To Work
Hi, I’m

Chenani Moncayo

Pasadena ,CA
Chenani Moncayo

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Executive Director of OperationsTraining and Development SpecialistTeam Leader - Project ManagementHospitality SpecialistTalent Development Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Pasadena , CA, USPasadena, CA
Open to relocation: No

Salary Range

85000/yr - 160000/yr

Important To Me

Company CultureHealthcare benefitsPaid sick leave401k matchPaid time off

Summary

Innovative operations executive known for encouraging management style. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled at managing upwards, aligning my work with senior priorities ensuring alignment and smooth execution.

Overview

22
years of professional experience

Work History

First Church of the Nazarene of Pasadena
Pasadena, CA

Executive Director of Operations
02.2024 - 04.2026

Job overview

  • Streamlined operational workflows to enhance efficiency.
  • Led staff training initiatives to improve team performance.
  • Coordinated budgeting processes to ensure financial accountability and resource allocation.
  • Oversaw facility management to maintain a safe and welcoming environment for congregants.
  • Managed volunteer recruitment to support church activities.
  • Enhanced communication strategies within the organization to foster collaboration.
  • Optimized facility layouts for maximum efficiency, improving workflow and decreasing overhead expenses related to wasted space or resources.
  • Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
  • Negotiated contracts with vendors to secure favorable terms while maintaining quality standards and minimizing costs.
  • Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Scheduled employees for shifts, taking into account facility needs and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • In Partnership with World Vision, oversaw emergency distribution operations which provided relief supplies to the victims of the 2025 Eaton Fires.

J Paul Getty Trust, Getty Museum
Brentwood, CA

Training and Development Specialist
08.2014 - 02.2024

Job overview

  • Led over 100 employee interviews annually and participated in hiring decisions. Ensured quality of hires through meticulous screening, interview and training assessments.
  • Developed and delivered training programs for diverse audiences, enhancing learning experiences and engagement.
  • Collaborated with multiple departments and teams to identify training needs and align programs with organizational goals.
  • Designed instructional materials utilizing adult learning principles, improving knowledge retention and application.
  • Implemented evaluation tools to assess training effectiveness and recommend improvements based on feedback.
  • Facilitated workshops and seminars, both virtually and in-person, fostering a culture of continuous learning among staff.
  • Mentored junior trainers, providing guidance on best practices in delivery and curriculum development.
  • Facilitated communication between management and employees, ensuring that training programs remained relevant to both organizational goals and individual needs.
  • Boosted employee engagement with interactive workshops, group activities, and hands-on exercises.
  • Reduced turnover rates by providing employees with effective onboarding, career development, resources and support.
  • Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
  • Provided on-going coaching and mentoring to employees.

J Paul Getty Trust, Getty Museum
Brentwood, CA

Security and Operations
08.2011 - 07.2014

Job overview

  • Streamlined operational workflows to enhance efficiency and safety for over 1 million visitors annually.
  • Developed and implemented process improvements to optimize resource allocation across multiple departments.
  • Analyzed operational data to identify trends and inform decision-making for future projects.
  • Developed comprehensive project plans outlining timelines, resources, and deliverables.
  • Coordinated cross-functional teams to streamline project workflows and enhance collaboration.
  • Implemented project management tools to enhance tracking of milestones and deadlines.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
  • Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
  • Improved project efficiency by streamlining communication and collaboration among team members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

J Paul Getty Trust, Getty Museum
Brentwood, CA

VIP and Tourism
07.2007 - 07.2011

Job overview

  • Developed strategic marketing initiatives to promote museum exhibitions and increase attendance.
  • Managed relationships with local tourism partners to expand outreach and collaboration opportunities.
  • Provided filmed interviews for various national and international tour organizations.
  • Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.
  • Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
  • Attended travel shows and tourism events to represent and advertise museum programs and exhibitions
  • Curated private museum experiences and tours for VIP guests including celebrities, philanthropists, local officials and foreign dignitaries.
  • Skilled at working independently and collaboratively in a team environment.

J Paul Getty Trust, Getty Museum
Brentwood, CA

Visitor Services Supervisor
05.2004 - 06.2007

Job overview

  • Coordinated visitor services operations to enhance guest experiences and promote engagement with museum exhibitions.
  • Implemented safety protocols and procedures to ensure the wellbeing of both visitors and staff members during their time onsite.
  • Resolved escalated guest concerns with professionalism and empathy, ensuring a satisfactory resolution was reached in each situation.
  • Maintained a clean, organized, and welcoming environment in all public spaces, contributing to the overall positive experience for guests.
  • Developed strong relationships with repeat visitors through personalized interactions that built loyalty over time.
  • Maintained up-to-date knowledge of current exhibits, programs, and events to provide accurate information to guests at all times.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Oversaw scheduling and staffing to meet operational demands during peak times.
  • Managed daily operations of the visitor services department, ensuring a seamless guest experience from entry to exit.
  • Implemented and trained new ticketing system, reducing transaction times and boosting daily visitor capacity.

Skills

  • Operations management
  • Organizational development
  • Logistics and workforce planning
  • Performance and development driven
  • Process improvement and compliance management
  • Efficiency and time management minded
  • Problem-solver with excellent organizational practices
  • Effective communicator
  • Staff management, recruitment and hiring

Portfolio

Featured Picture
Professional Reference Letter

Timeline

Executive Director of Operations

First Church of the Nazarene of Pasadena
02.2024 - 04.2026

Training and Development Specialist

J Paul Getty Trust, Getty Museum
08.2014 - 02.2024

Security and Operations

J Paul Getty Trust, Getty Museum
08.2011 - 07.2014

VIP and Tourism

J Paul Getty Trust, Getty Museum
07.2007 - 07.2011

Visitor Services Supervisor

J Paul Getty Trust, Getty Museum
05.2004 - 06.2007

Similar Profiles

CREATE PROFILE