Chenchen Zhao
Irvine,CA
Summary
Bilingual professional fluent in Mandarin and English, with over a decade of cross-cultural experience in the U.S. and degrees in Psychology and Sociology. Proven success in managing complex projects, achieving an 88% retention rate at Think Academy through personalized solutions. Skilled in data analysis, survey design, and fostering strong relationships, bringing a strategic and empathetic approach to identifying and recruiting top talent.
Overview
8
8
years of professional experience
Work History
Remote Learning Consultant
Think Academy
02.2024 - Current
- Achieved an 88% retention rate through personalized guidance and exceptional service.
- Built strong, trust-based relationships with parents and students to foster satisfaction and loyalty.
- Addressed challenges with creative, timely solutions to support student success and parent confidence.
- Ensured students' needs were effectively met by providing tailored support and clear communication.
Math Content Teacher & Curriculum Developer
Think Academy
02.2024 - Current
- Designed and delivered customized learning solutions tailored to student needs, fostering problem-solving and critical thinking skills.
- Developed systematic materials with attention to detail, aligning with organizational goals and objectives.
- Created and refined content for high-level math competitions with precision and analytical focus.
- Collaborated with stakeholders to adapt curricula based on feedback, ensuring effective communication and flexibility.
- Tracked the progress of 80 students and prepared detailed monthly reports for each, maintaining transparency and accountability.
- Built strong trust-based relationships with parents through regular messaging and phone calls, ensuring consistent communication and support.
Activity Coordinator
Silicon Valley Health Care Center
03.2023 - 05.2024
- Collaborated with 160 clients and families to assess needs, fostering strong communication and relationship-building skills.
- Developed customized activity plans for diverse groups, ensuring inclusivity, accessibility, and adaptability to meet various goals.
- Maintained accurate records and documentation to ensure seamless data management and organizational efficiency.
Psychological Laboratory Researcher
University of Washington
05.2017 - 06.2020
- Analyzed how demographics influence individuals' sense of belonging, assessing diverse needs and experiences.
- Collaborated with a team to design and implement research projects effectively.
- Conducted surveys and gathered data from participants, supporting comprehensive data collection processes.
- Analyzed complex datasets to identify trends and patterns for further investigation.
- Worked with cross-functional teams to optimize research projects and achieve shared objectives.
Education
Master of Science - Public Policy of Data Science
University of Southern California
Los Angeles, CA06-2021
Bachelor of Science - Psychology
University of Washington
Seattle, WA06-2019
Bachelor of Arts - Sociology
University of Washington
Seattle, WA06-2019
Skills
- SPSS
- SQL
- Qualtrics
- R
- Python
- Figma
- Google Suite
- Microsoft Office
- User research
- Analytics
- Customer Service
- Bilingual in Mandarin
Timeline
Remote Learning Consultant
Think Academy
02.2024 - Current
Math Content Teacher & Curriculum Developer
Think Academy
02.2024 - Current
Activity Coordinator
Silicon Valley Health Care Center
03.2023 - 05.2024
Psychological Laboratory Researcher
University of Washington
05.2017 - 06.2020
Master of Science - Public Policy of Data Science
University of Southern California
Bachelor of Science - Psychology
University of Washington
Bachelor of Arts - Sociology
University of Washington
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