CHENDIL SHANMUGAM

• Developed, managed and implemented an IT strategy that aligned with the company's overall business objectives.
• Identified opportunities to leverage technology investments for cost savings and efficiencies.
• Reviewed IT project proposals to ensure alignment with organizational goals and objectives.
• Provided leadership in evaluating, selecting and implementing new technologies.
• Oversaw the design, development and implementation of enterprise-wide systems.
• Managed the installation of hardware and software systems, including upgrades as needed.
• Developed policies, procedures and standards related to system security and data integrity.
• Conducted periodic reviews of existing systems to identify areas for improvement or replacement.
• Ensured compliance with applicable laws, regulations and industry best practices.
• Collaborated with vendors on contract negotiations, pricing structures and service levels agreements.
• Established a comprehensive change management process for all IT projects.
• Created a budgeting process that accurately forecasted future IT needs.
• Developed short-term plans to address immediate needs while long-term strategies were being formulated.
• Implemented a risk assessment program that identified potential threats from external sources.
• Directed research activities into emerging technologies that could provide competitive advantages.
• Recruited, trained and supervised staff to ensure proper execution of tasks within deadlines.
• Maintained communication between departments to ensure successful delivery of services.
• Evaluated existing processes for efficiency improvements through automation or streamlining initiatives.
• Monitored performance of systems against key metrics such as uptime, response time and throughput.
• Coordinated disaster recovery efforts in the event of system outages or other unexpected events.
• Resolved technical issues quickly and effectively while minimizing disruption to operations.
• Identified issues and resolved problems with hardware and software to improve end-user experience.
• Analyzed financial data, developed budget and managed expenditures for technology services.
• Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures.
• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
• Developed action plans to ensure that all organizational objectives are met in a timely manner.
• Designed contingency planning, formal training and employee development plan to increase staff quality performance.
• Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
• Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
• Facilitated leadership to community and internal staff by conducting technology trainings and workshops.
• Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.
• Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
• Orchestrated high-level IT vendor relationships, selecting voice, data and other providers in addition to verifying and maintaining advantageous service level agreements.
• Developed data security and disaster recovery procedures.
• Examined metrics and prepared IT project progress reports.
• Assessed data processing proposals and requirements to determine project feasibility.
• Developed project metrics to follow system build-out progress.

• Responsible for modernization and transformation of Enterprise Desktop Claims (ECD), as well as eClaims on the FedEx.com channel.
  • Completed the implementation and roll out of Canadian Batch claims in February 2021
  • Released Email Notifications with focus on digital self-service and better customer experience saving the company $300K annually
  • Retired Legacy USPS applications for Smart post by implementing solutions within ECD in March 2021
  • Completed the transformation of the CI/CD and Rely Best Practices within 3 months to help with speed to market and reliability
  • Released Vendor ID auto secondary to Admin functionality to improve Claims Per Hour (CPH)
  • Transformation of FXG/Smartpost/FXE claims currently in progress
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Recruited and hired qualified candidates to fill open positions.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

• Led and managed a group of 70+ professionals to provide critical business functionality and futuristic capabilities to our customers around the globe.
• The Adobe Experience Manager platform is foundational to all digital experiences within FedEx. During the course of this period, I have been instrumental in addressing critical business needs with efficient planning, as well as implementing strategies for both short-term and long-term success. As a part of this portfolio, I lead and manage the following applications and teams:
  
  - Dotcom Adobe Experience Manager
  - Brand
  - Interactive Marketing
  - FedEx Racing
  - Digital International Marketing
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• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

• Led the digital transformation and modernization for internal and external customer reporting by the use of state-of-the-art technology. As a part of the Renewal journey, I was able to retire three major legacy applications. I focused my team on predictive analytics and the next generation of reporting capability
• Introduced Design thinking approach in providing next generation capabilities to the customers. Formed Agile SAFe release train based on the core principles of self-forming and self-dependent models. Retired large complex legacy reporting systems enabling business analytics solutions including customizable dashboards and enhanced visualizations. Automated 49K test cases as a part of the CI/CD initiative.ative.
  Introduced Test Driven Development into the teams, resulting in a 70% reduction in defects.
  ▪ Negotiated key contracts with vendors to reduce cost and improve efficiency.
  ▪ Currently working to move FedEx Reporting Online to public cloud by adoption of GDC mins and IAAS mins. This includes various best practices, including SOA architecture and Cloud Native approach.
  Introduced a systematic process and metrics to improve efficiency and performance of the teams, as well as a drastic reduction in the number of defects in production.
  ▪ Integrated QDM and MIT brain storming methods into the teams to solve complex problems as well as encourage innovation
  ▪ Facilitated key learning opportunities for the teams including self-development through the use of weekly lunch and learn sessions, formal training programs, coaching, and reflection exercises
  ▪ Introduced regular UX usability sessions with the customers and other feedback loops with the Sales Advisory Board
  ▪ Formed the Elite Customer feedback council to quick and efficient feedback
  ▪ Led the effort to build life cycle management into PI schedules to accommodate enhancements for reliability, security, and performance
  ▪ Completed the POC’s for predictive analytics by the use of Artificial Intelligence and Machine learning algorithms
  ▪ Negotiated key architectural capabilities with our third party vendor – Information Builders to enablement of Cloud native deployments
  ▪ Formed offshore only scrum teams with an extremely high success rate
  ▪ Reduced the dependency on high cost vendors through cross training and development of T shaped skillset on the teams

• Collaborated across the 7 SVP organizations in order to create a Multi -Year Plan (MYP) for the company.
  
  ▪ Work with the SPA team and other senior management to create a strategic roadmap that would span the next 3-5 years
  ▪ Work with the SPMO and Charlie Feld consulting to explore the strategic model and layout plan of record for the organizations
  ▪ Work closely with the SVP areas and communities to socialize the MYP efforts
  ▪ Work with the team on putting together a consolidate template to gather these strategies
  ▪ Explored the latest trends and market forces that can be addressed in the MYP
• Collaborated with senior management to create new strategies and initiatives.
• Facilitated workshops with cross-functional teams to define success criteria for projects.
• Drafted presentations on strategies, results, and recommendations for executives.
• Worked closely with department heads to ensure alignment between strategy and operations.

• Developed technical solutions to improve the scalability, reliability, and performance of domain architectures.
• Designed architecture for implementing new technologies into existing systems.
• Evaluated various software and hardware components for compatibility with domain architectures.
• Created diagrams illustrating the logical design of the domain architecture.
• Coordinated with stakeholders to ensure that all requirements are met when designing domain architectures.
• Collaborated with other architects to ensure that best practices are followed while designing a new domain architecture.
• Led a team of Sr. Developers and offshore contractors for a Multi-Million-Dollar project - SE Adoption for adoption of CESE and retirement of legacy Sales systems.
  
  ▪ Led the architecture and implementation of the Market Segmentation and Alignments for global regions
  ▪ Trained and guided other teams with the ETL Architecture throughout Sales IT
  ▪ Led and support the simulation and production cycles four times a year
  ▪ Led team through Oracle and Teradata database migration initiatives as a part of modernization and retirement
  ▪ Championed the adoption of the Alternate Delivery Model within the Sales IT with exceptional success
  ▪ Led and implemented LDAP application for territory information updates
  ▪ Spearheaded the Sales Incident Meeting and Risk management for the whole of Sales IT
  ▪ Influenced the Business and Global Regions on strategies to reduce project creep and stay on budget
  ▪ Recommend strategies and direction for Sales IT
  ▪ Worked closely with the global regions and business partners to ensure accurate business requirements
  ▪ Improved the performance of the processes to handle 3 times the volume in 8 hours vs 18 hours as well as delivered high quality products with minimal defects
  ▪ Developed standards and framework that exceeded the Industry standards to improve reliability and security
  ▪ Automated reporting and monitoring that reduced the manual reporting by 2 hours a day
  ▪ Delivered successful simulation cycles with great accuracy
  ▪ Implemented hardware migrations with zero defects
  ▪ Implemented innovative solutions to overcome re-architecture of the system, saving the team approx. 200 man hours of work
  ▪ Managed Ab Initio software licensing requirements for the department

• Developed technical solutions and strategies for a variety of clients.
• Performed capacity planning, performance tuning, and system optimization activities.
• Assisted in developing architecture roadmaps for long-term IT initiatives.

Led a team of architects and developers for the design and development of several major capital projects, global projects that included renewal and modernization initiatives.
Led the re-architecture of the Revenue applications to move toward a service-oriented architecture. Led the effort for international revenue visibility by integrating revenue details from Canada, Mexico, China, India, European, and UAE Revenue Systems.
Spearheaded the architecture for Duties and Taxes, which deals with providing visibility to broker charges and fees.
▪ Led and implemented hardware migration (move from UNIX to Linux).
▪ Directed the architecture for the Distributed and Centralized Revenue programs to accommodate long-term storage and reporting using Teradata.
▪ Led the effort for revenue visibility through the use of Drawdown reporting.
▪ Implemented innovative checks and balances to ensure accuracy of the reported revenue on the General Ledger.
▪ Handled the architecture of the Daily Automated Revenue Report, which provides the summary of the revenue in various stages within its lifecycle.
▪ Implemented architecture to provide visibility of shipment behavior
▪ Maintained and administered defect management and resolution projects
▪ Created and maintained Currency Conversion infrastructure using Web API’s