Blank Blank
Modesto,CA
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
12
12
years of professional experience
Work History
Senior Associate
Vision First Optometry
01.2019 - Current
- Expedited prescription orders processing timeframes by coordinating with optometrists and optical labs, ensuring a quick turnaround time for patients.
- Reduced billing errors by diligently verifying insurance coverage information and recording accurate charges for services provided.
- Increased patient retention through providing exceptional customer service, addressing concerns with empathy and professionalism.
- Strengthened relationships with referral partners through regular follow-ups on mutual clients'' statuses leading to increased referrals from other medical professionals.
- Demonstrated proficiency in using electronic health record systems to manage data entry tasks such as updating patient demographics or entering exam results accurately into the database system.
- Assisted in the selection of eyewear for patients by providing knowledgeable advice on frame styles and lens options, contributing to higher sales revenue.
Waitress
Palermo
01.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Optometry Administrative Assistant
Vision Faire Optometry
06.2012 - 01.2019
- Managed inventory levels of contact lenses and eyewear accessories by routinely conducting audits, ensuring adequate stock availability for patient needs.
- Facilitated smooth transitions between appointments by efficiently coordinating optometrist schedules, minimizing downtime for both staff and patients.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Associate of Science -
Modesto Junior College
Modesto, CA06.2008
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Project Coordination
- Schedule Management
- Client Engagement
- Sales expertise
- Supporting sales staff
- Documentation and Recordkeeping
Timeline
Senior Associate
Vision First Optometry
01.2019 - Current
Waitress
Palermo
01.2019 - Current
Optometry Administrative Assistant
Vision Faire Optometry
06.2012 - 01.2019
Associate of Science -
Modesto Junior College
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