Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Cheneca Maddox

Quincy

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Director of OperationsRestaurant General ManagerArea DirectorDeli Bakery ManagerCake Decorator

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Quincy, FLTallahassee, FL
Open to relocation: Yes

Salary Range

$70000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePaid time offFlexible work hoursTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid sick leave401k matchHealthcare benefitsPersonal development programsCareer advancement

Summary

Results-driven Director of Operations with expertise in customer service, supply chain coordination, and quality control. Proven ability to implement operational strategies that enhance efficiency and improve customer satisfaction.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Director of Operations

Exquisite Delights By Cheneca
Tallahassee
08.2008 - Current
  • Oversaw daily operations to ensure efficient production in a high-demand environment.
  • Managed supply chain logistics for timely delivery of ingredients and products.
  • Created policies and procedures that streamlined workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Identified areas for process improvements that enhanced overall productivity.

Restaurant General Manager

Tacobell
Tallahassee
03.2022 - 10.2023
  • Oversaw daily operations and ensured compliance with health and safety standards.
  • Managed staff scheduling to align labor costs with peak coverage needs.
  • Monitored inventory levels and coordinated supply orders for timely replenishment.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Conducted performance evaluations to support staff development and retention.
  • Monitored and trained service team on suggestive selling practices, enhancing sales of beverages, appetizers, add-ons, and desserts.
  • Conducted regular staff meetings to address operational issues and foster team communication.
  • Directed daily operations of a fast-paced restaurant with a skilled team.

Area Director

Bojangles
Tallahassee
12.2020 - 03.2022
  • Directed operational strategies to enhance efficiency across multiple locations.
  • Managed staff training programs to enhance service quality and customer satisfaction.
  • Implemented cost control measures to optimize budget allocations and reduce waste.
  • Led recruitment efforts to build a high-performing team within the area.
  • Oversaw inventory management and coordinated supply chain to streamline operations.
  • Identified cost-saving initiatives that improved profitability without compromising on quality standards.
  • Developed marketing initiatives to boost brand visibility and community engagement.

Deli Bakery Manager

Fresh 4 Less
Tallahassee
05.2020 - 12.2021
  • Managed daily bakery operations and staff scheduling for efficient workflow.
  • Oversaw inventory control to maintain product quality and freshness.
  • Coordinated with suppliers to source high-quality ingredients for bakery products.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Engaged with customers to enhance service quality and promptly address inquiries.
  • Checked freshness of bakery goods, removing and disposing of stale items to ensure product quality.
  • Monitored staff performance, providing feedback and guidance to maintain quality standards.

Assistant General Manager

Bojangles'
Valdosta
2019 - 2020
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Coordinated training programs for new employees and ongoing staff development.
  • Implemented customer service initiatives to enhance guest satisfaction and experience.

Cake Decorator

Winn dixie/Harveys
Crawfordville
04.2018 - 02.2019
  • Created intricate cake decorations for weddings, birthdays, and other special events to enhance customer experiences.
  • Coordinated with team members to ensure an efficient and organized decorating station, improving workflow.
  • Selected high-quality ingredients to enhance cake flavor and presentation.
  • Guided customers in selecting and customizing cakes to meet their specific needs and preferences.

Restaurant General Manager

Tacobell
Thomasville
2017 - 2019
  • Oversaw daily operations and ensured compliance with health and safety standards.
  • Managed staff scheduling to optimize labor costs and coverage.
  • Monitored inventory levels and coordinated supply orders for timely replenishment.

assistant area supervisor

Arbys Resturant
Tallahassee/ Albany
2016 - 2017
  • Supervised daily operations to ensure compliance with company standards.
  • Trained staff on food safety practices and customer service protocols.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.

Restaurant General Manager

McDonald's
Tallahassee
2015 - 2016
  • Oversaw daily operations and ensured compliance with health and safety standards.
  • Managed staff scheduling to optimize labor costs and coverage.
  • Developed promotional strategies to increase customer engagement and sales.

Assistant General Manager

Checkers
Tallahassee
2008 - 2010
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Coordinated training programs for new employees and ongoing staff development.
  • Implemented customer service initiatives to enhance guest satisfaction and experience.

District Manager

Checkers
Albany
1997 - 2000
  • Managed store operations to ensure high standards of customer service.
  • Trained and developed staff to enhance team performance and efficiency.
  • Coordinated schedules to ensure adequate staffing during peak hours.

manager

Mcdonalds
Albany
1994 - 1997
  • Supervised daily operations, enhancing service quality and operational efficiency.
  • Trained and mentored team members, improving customer service skills and team cohesion.
  • Ensured compliance with health and safety regulations, promoting a safe work environment.

Education

Associate of Science - Baking And Pastry Arts

Keiser University
Tallahassee/Sarasota
05-2027

Associate of Science - Culinary Arts

Albany Technical College
Albany, GA
01-2012

Associate of Science - Hotel, Resturant, Tourism Management

Albany Technical College
Albany, GA
01-2011

Skills

  • Supply chain coordination
  • Inventory management
  • Process optimization
  • Quality control
  • Team leadership
  • Customer service

Certification

Proctor/Instructor for serv safe manager class

Timeline

Restaurant General Manager

Tacobell
03.2022 - 10.2023

Area Director

Bojangles
12.2020 - 03.2022

Deli Bakery Manager

Fresh 4 Less
05.2020 - 12.2021

Cake Decorator

Winn dixie/Harveys
04.2018 - 02.2019

Director of Operations

Exquisite Delights By Cheneca
08.2008 - Current

Assistant General Manager

Bojangles'
2019 - 2020

Restaurant General Manager

Tacobell
2017 - 2019

assistant area supervisor

Arbys Resturant
2016 - 2017

Restaurant General Manager

McDonald's
2015 - 2016

Assistant General Manager

Checkers
2008 - 2010

District Manager

Checkers
1997 - 2000

manager

Mcdonalds
1994 - 1997

Associate of Science - Baking And Pastry Arts

Keiser University

Associate of Science - Culinary Arts

Albany Technical College

Associate of Science - Hotel, Resturant, Tourism Management

Albany Technical College

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Cheneca Maddox