Chenee Turner
Summary
Experienced and results driven Store Manager with 10+ years of Senior Level managerial experience and Call Center Management experience. Motivated professional with strengths in developing and training new employees. Adept in HR processes, visual merchandising, store openings and closings. Committed to creating a culture and work environments that is conducive to optimal growth, achieving sales and committed to customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Experience Consultant
CarMax
09.2021 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services, and company information.
- Navigate fluently through multiple systems
- Top Sales Consultant in Dallas/Kansas City Pod
- Promoted to Pod Mentor- train and develop new associates.
- Assist with new onboarding associate classes
- Supervise a team of customer experience consultants in daily task remotely
- Provide assistant to senior training facilitators
- Train new employees on processes and curriculum
- Coach and develop associates current successes and their growth opportunities
- Implement new training techniques and behavioral protocols.
Store Manager
Steve Madden
09.2019 - 08.2020
- Managed daily operations, administrative duties, scheduling, and sales
- Interviewed, hired, trained, and supervised new employees at 2 locations in DFW
- Conducted training sessions
- Ensured consistent store productivity and metrics that increased sales and profitability
- Decreased shrink within a 6 month margin by 18%
- Demonstrated excellent people skills in both client and employee relationships
- High Volume store Manager with a growth of 2.6 million achieving an overall volume of 4.6 million dollars.
Store Manager
A'GACI
05.2017 - 08.2019
- Manage a staff of 30 + employees
- Maintain store and district staffing levels
- Coach and develop a high-performing culture
- Track performance reviews for employees
- Ensure consistent store productivity and metrics that increased sales and profitability
- Decrease shrink results By 7% in one year
- District Trainer ( Train all new SMS & Co Managers)
Store Manager
Gymboree Group
07.2016 - 05.2017
- Manage Top 10 volume store in company (3.2 million dollar)
- Transfer to Dallas market from Houston market after exceeding goals, and completing High Volume SM training program
- Contributed to planograms, floor mapping, and merchandising techniques for district and regional use.
Store Sales Leader
Justice Tween Brands
09.2015 - 06.2016
- Opened 1 new store location, recruited and trained new staff
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Fulfilled customer shipping needs using UPS and USPS methods
- Contributed to merchandising ideas at team sale meetings.
Store Manager
Rainbow Shops
02.2010 - 08.2015
- Opened 2 new store locations (Clermont Fl, Leesburg Fl)
- Hired, trained, and developed staff to meet and exceed company standards and goals
- Reorganized the sales floor to meet company demands
- Determined staff promotions
- Delivered exceptional shrink results maintaining a 1.0 or lower my entire SM tenure.
Education
Bachelor of Arts - Human Resource Management
Michigan State University
East Lansing, MISkills
- Excellent knowledge of Microsoft Excel
- Salesforce proficient
- Ability to work remotely successfully
- Problem solving skills and attention to detail
Timeline
Customer Experience Consultant
CarMax
09.2021 - Current
Store Manager
Steve Madden
09.2019 - 08.2020
Store Manager
A'GACI
05.2017 - 08.2019
Store Manager
Gymboree Group
07.2016 - 05.2017
Store Sales Leader
Justice Tween Brands
09.2015 - 06.2016
Store Manager
Rainbow Shops
02.2010 - 08.2015
Bachelor of Arts - Human Resource Management
Michigan State University
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