Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessDevelopmentManager
CHENEEKA PYE

CHENEEKA PYE

Leadership and Management’s of Networks and Systems
Atlanta,GA

Summary

SUMMARY OF QUALIFICATIONS

Systematic Senior Network Administrator proudly offering 20 years of progressive experience in leadership and management in computer networks administration including software and hardware engineering. Proficient in designing, implementing and maintaining solutions. Adept at configuring and maintaining firewalls, implementing and configuring Storage Area Network devices and maintaining and upgrading all server and internal infrastructure equipment. A professional and courteous individual with a great eye for detail to take the initiative.

Overview

20
20
years of professional experience

Work History

Senior Network

AT&T Mobility
Atlanta, GA
04.2013 - 07.2023
  • Part of Diverse E911 24X7 staff delivering Mobility 911 Operations that support location base service part of FCC will return 911 calls, and calls will have a locate
  • E911 Platform Owner equipment delivering 911 to Public Safety Answer Points for the entire country, including Text to 911
  • Perform Security Audits and Remediation on 3G/4G/5G LTE equipment, including E-SMLC/MPS, via the command line or graphical user interface, a regional node that provides Emergency location information
  • Responsible for requirements, testing, planning, and implementation of new software, hardware, and applications relative to new product delivery, systems architecture, process enhancements, infrastructure, and security
  • Take the lead on projects, including coordinating/provisioning 4G/5G First Net and MME on E-SMLC/MPS equipment
  • Provide tech solutions and project management for provisioning, assurance, number admin, inventory, address qualification, and local number portability apps, processes, and practices
  • May assist in coordinating, evaluating, and partnering with tech vendors, outside consultants, and internal dotted line resources
  • May assist in providing leadership for projects, including collaborating with the client to develop business cases, defining business and tech requirements, and preparing detailed plans and schedules
  • As a Subject Matter Expert, works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer-facing organizations
  • Provides the tech troubleshooting and leadership required to recover from the most complex network problems
  • Identify root cause, resolution, work around, test, and implement vendor/design changes
  • Reviews and approves proposed tech system designs
  • ANALYSIS/PROBLEM-SOLVING Solves unique problems through evaluative judgment/precedent
  • Independently applies sophisticated analysis in evaluating issues
  • COMMUNICATION Mentors provide technical guidance and explain advanced concepts to others in the work area.

Senior-Network Support

AT&T Mobility
Atlanta, GA
12.2011 - 04.2013
  • Work with E911 Life Cycle Management Projects requiring highly technical advice and counsel to achieve successful implementation without negative impact on customer service
  • Take the lead on Projects
  • Provide tech solutions and project management for provisioning, assurance, number admin, inventory, address qualification, and local number portability apps, processes, and practices
  • Analyze node health check results
  • Troubleshoot MNRC Chronic 2G/3G LMU and provide findings to Field Technicians (Construction & Engineering), (RF Engineer), and (Network Provisioning & Engineer)
  • Change Management Requests Reviews and Approvals for E911 Service Affecting Maintenance (Rehomes, etc.)
  • Provide Operations input to national projects
  • Develop Processes and tools which prevent or minimize customer impact of network outages
  • Automate tasks to improve efficiencies and provide subject matter expertise for developing supplemental monitoring of network nodes
  • Develop Database, Tables, and Queries in Rosetta
  • Assist with training new hires.

Network Support

AT&T
Atlanta, GA
11.2006 - 12.2011
  • Level primary NSS Operations resource for all Enterprise/Customer, Consumer, Executive escalation, and Single Subscriber customer issues
  • Serve as the Network Operations primary point of contact for Enterprise, Large Scale Customer, and Consumer trouble management
  • Support for AT&T voice & Data initiatives Product and Service offerings
  • Provides 24 x 7 end-to-end support for G2/ Lightweight Directory Access Protocol (LDAP), Dynamic Host Configuration Protocol (DHCP), Domain Name System(DNS), Remote Authentication Dial IN User Service(Radius) Network Information Service (NIS), RSA SecureID, Next Generation Network Analysis System (NGNAS)/Voice Over IPI.P
  • Provides 24 x 7 Support for customer troubles, including analysis and restoration whenever a service interruption occurs
  • Provides 24 x 7 Support for internal applications, including analysis and restoration whenever a service interruption occurs
  • Receives escalations for complex service issues and owns the case until resolution
  • Engage Enterprise Customers, Vendors (SUN/Oracle, Virtual Technology, etc.), and Network Ops Teams to promptly resolve and work through reported issues, usually averaging twenty or more daily
  • Work in a UNIX Environment, Creating and Maintaining Customer Domain Name Systems (DNS) on Servers
  • Provisioning Internal DNS, DHCP, Radius Clients/Routes, NIS, SecureID, Big-IP (load balancer), and Static IPI.P
  • Assist with training new hires
  • They created Knowledge Base for a team to assist with training new hires
  • Complete Monthly Metrics and submit them to Mgrs
  • Monthly.

Network Response Center Mgr

Bellsouth Telecommunications
Atlanta, GA
12.2004 - 11.2006
  • My primary Duty is to Manage System Support Technicians in the Network Operation Center
  • Administers all supervisory activities on the 2nd Shift for employees in the Network Operation Center, including performance appraisals, counseling, development, and disciplinary action
  • Manage and review NOC Tickets distributed to the System Support Technician to establish performance baselines and set improvement objectives
  • Monitor employees' MSOC, and post their DWOR, DSC, and Graphs daily
  • Receive Escalations from System Support Technician and proactively identifies troubleshooting problems, readily adapting to changing situations.

Education

Colorado Technical University
07.2023

Doctorate - Management – Criminal Justice Concentration

03.2020

Master of Business Administration -

American Intercontinental University
11.2003

Bachelor of Science degree - Computer Information Systems

DeVry Institute of Technology
01.2001

Skills

  • BUSINESS SKILLS
  • Analytical Ask-Your-Self Collaboration Compliance Consulting Ethics Leadership Problem Solving Project Management Research
  • Seamless Self-Driven Sustainability Subject-Matter-Expert Supporting
  • Teamwork Technology Training Transformation Trustworthy
  • INFORMATION TECHNOLOGY SKILLS
  • Software
  • Microsoft Azure Microsoft AWS Microsoft Word
  • Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Team Grammarly
  • Operating System
  • Oracle Linux Red hat Enterprise Linux Unix/VI Editor
  • Data
  • Big Data Data Analysis SQL
  • Qualitative Data Quantitative Data
  • Endnote
  • Network-Cyber Security 3G/4G/5G/Clouds Virtualization D2 Cloud
  • Splunk VPN Domain Name System (DNS)
  • Cisco Router Location Services RAN Network SIP TCP/IP Wireshark
  • Network Operations
  • E911 (Maintain Regional and National platform for location services)
  • Public Safety Answer Point (PSAP)
  • Emergency Law Enforcement Agency (ELEAT)
  • First Responder Network (FirstNet)
  • Location Based Routing (LBR)

Additional Information

  • AWARDS/CERTIFICATIONS RECEIVED , Team Building for Managers Women of Power Summit for Leadership 2022 AT&T Connection Awards 2020, 2021, 2022 AT&T Leading with Distinction

Timeline

Senior Network

AT&T Mobility
04.2013 - 07.2023

Senior-Network Support

AT&T Mobility
12.2011 - 04.2013

Network Support

AT&T
11.2006 - 12.2011

Network Response Center Mgr

Bellsouth Telecommunications
12.2004 - 11.2006

Colorado Technical University

Doctorate - Management – Criminal Justice Concentration

Master of Business Administration -

American Intercontinental University

Bachelor of Science degree - Computer Information Systems

DeVry Institute of Technology

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CHENEEKA PYELeadership and Management’s of Networks and Systems