Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chenell Brown

colorado springs,CO

Summary

Dynamic customer service professional with a proven track record at SYNQ3 Restaurant Solutions, excelling in problem-solving and active listening. Skilled in data entry and enhancing customer satisfaction through effective communication. Recognized for training new team members and improving service delivery, contributing to a more efficient team environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

SYNQ3 Restaurant Solutions
11.2018 - 12.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and ensured timely responses to customer requests.
  • Assisted in training new team members on customer service best practices and company policies.
  • Utilized CRM software to track customer interactions and enhance service delivery.

Stocker

Hollister.Co
04.2016 - 09.2016
  • Organized stockroom to ensure efficient product retrieval and inventory management.
  • Assisted in maintaining store presentation standards through effective merchandise placement.
  • Executed daily stock replenishment, enhancing product availability for customers.
  • Monitored inventory levels to facilitate timely restocking and reduce out-of-stock situations.

Decorator

Amy's Donuts
02.2016 - 04.2016
  • Designed unique donut decorations that enhanced visual appeal and customer engagement.
  • Collaborated with team members to execute daily production goals and maintain quality standards.
  • Utilized icing techniques to create intricate designs, ensuring consistency across products.
  • Assisted in developing seasonal decoration themes to attract new customers and boost sales.

Picker

Amazon
10.2015 - 01.2016
  • Operated hand-held scanners to accurately track inventory and fulfill orders.
  • Selected and packed items efficiently for timely shipment to customers.
  • Maintained clean and organized work areas to ensure safety compliance.
  • Collaborated with team members to optimize workflow during peak periods.

Conveyor Belt Operator

Tomatoes Of Ruskin
01.2013 - 03.2014
  • Operated and monitored conveyor belt systems for optimal performance and efficiency.
  • Conducted routine inspections to identify and resolve mechanical issues promptly.
  • Assisted in training new operators on safety protocols and operational procedures.
  • Implemented best practices for material handling to enhance workflow consistency.

Cashier

McDonald's
02.2013 - 08.2013
  • Processed customer transactions accurately, ensuring efficiency at checkout.
  • Maintained clean and organized work areas to enhance customer experience.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Managed cash register operations, balancing cash drawers at shift end.

Education

Associate of Arts - Baking And Pastry

Auguste Escoffier School of Culinary Arts
Boulder, CO
11-2021

High School Diploma -

Mitchell High School
Colorado Springs, CO
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

SYNQ3 Restaurant Solutions
11.2018 - 12.2019

Stocker

Hollister.Co
04.2016 - 09.2016

Decorator

Amy's Donuts
02.2016 - 04.2016

Picker

Amazon
10.2015 - 01.2016

Cashier

McDonald's
02.2013 - 08.2013

Conveyor Belt Operator

Tomatoes Of Ruskin
01.2013 - 03.2014

Associate of Arts - Baking And Pastry

Auguste Escoffier School of Culinary Arts

High School Diploma -

Mitchell High School

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Chenell Brown