Chenell Henson
Windfall,IN
Summary
Talented professional with multiple talents. Composed persona known for having excellent drive. Insightful manager with 25 years of customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Assistant Operations Manager
Package Right LLC
Tipton, IN
12.2020 - 01.2022
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Evaluated current operational strategies and recommend improvements.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Educated operations team on best practices, company policies and service excellence standards.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Hardees Resturamt
Kokomo, IN
08.2020 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Cook/Shift Manager Trainee
Loves/Hardees
Tipton, IN
08.2019 - 07.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Tracked receipts, employee hours and inventory movements.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
Manager Trainee
Ralleys
Kokomo, IN
03.2019 - 07.2019
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Planned and implemented team projects to accomplish objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed overstocking, restocking and inventory control procedures during shift.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Tracked receipts, employee hours and inventory movements.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Specialist - Medical Billing And Coding
U.S. Career Institute
Fort Collins, CO10.2022
High School Diploma -
South Green High School
Greeneville TN06.1991
Skills
- Department Oversight
- Employee Supervision
- Problem Anticipation and Resolution
- Money Handling
- Focus and Follow-Through
- Sales Tracking
- Worker Training
- Monitoring Food Preparation
- Food Hygiene and Safety
- Staff Scheduling
- Supply Ordering and Management
Timeline
Assistant Operations Manager
Package Right LLC
12.2020 - 01.2022
Manager
Hardees Resturamt
08.2020 - 11.2020
Cook/Shift Manager Trainee
Loves/Hardees
08.2019 - 07.2020
Manager Trainee
Ralleys
03.2019 - 07.2019
Specialist - Medical Billing And Coding
U.S. Career Institute
High School Diploma -
South Green High School
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