CHENELLE PIO DE LOS SANTOS
Brentwood,NY
Summary
Healthcare and Administrative professional with over 20 years of experience in the health field. Highly motivated, analytical thinker who is goal oriented and flexible to adapt to changing priorities while maintaining a positive attitude and a extremely strong work ethic. Collaborative team player with superior work ethic and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Human Resources Administrator
Dreamville Italian Ice
Clayton, NC
11.2022 - 06.2024
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Managed leave of absence requests and tracked vacation time accruals.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Organized employee recognition programs to boost morale among staff members.
- Researched best practices for human resource functions and recommended changes accordingly.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Facilitated dispute resolution between employees or between employees and management.
- Advised managers on disciplinary actions when needed.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Selected and interviewed candidates for all available positions.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
AFL
Lindley Rehabilitation
Raleigh, NC
09.2021 - 04.2024
- Provided assistance to special needs individuals with daily activities.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Created individualized care plans based on each client's unique needs and abilities.
- Administered medication when needed according to doctor's instructions.
- Maintained accurate records of services rendered for each client.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Developed positive relationships with families of special needs individuals.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Facilitated group activities for multiple special needs adults or children at once.
- Kept up-to-date on the latest developments in the field of special education through continuing education courses.
Director of Social Services
United Guardianship Services
Brooklyn, NY
08.2017 - 08.2019
- Created and managed budgets for social services department.
- Developed and implemented programs to improve quality of life for clients.
- Advised staff on best practices in service delivery, client relations and case management.
- Supervised a team of social workers, counselors and other professionals providing direct services to clients.
- Reviewed intake documents to determine eligibility for services.
- Conducted assessments of clients' needs and developed individualized plans of care.
- Coordinated with community partners to ensure access to appropriate resources for clients.
- Provided ongoing training and support to staff members ensuring up-to-date knowledge of laws, regulations, policies and procedures related to social services field.
- Monitored performance outcomes against established goals, objectives, standards and expectations.
- Developed partnerships with local organizations and agencies to expand program offerings.
- Maintained accurate records for all cases as required by state law or agency policy.
- Assessed the effectiveness of existing programming and identified opportunities for improvement.
- Facilitated regular meetings with staff members to discuss progress, challenges, successes and new initiatives.
- Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
- Ensured compliance with all relevant laws, regulations, policies and procedures related to social services field.
- Served as liaison between agency administration and board of directors and staff in order to facilitate communication between both groups.
- Prepared reports summarizing program accomplishments as requested by funders or other stakeholders.
- Managed daily operations including staffing schedules, payroll processing, budgeting .
- Organized and led workshops for staff members of various facilities on resident care, resident resources, discharge planning, staff retention and staff fulfillment.
- Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
Administrative Payroll and Billing
CNH Longterm
Brooklyn, NY
07.2013 - 01.2014
- Provided support to colleagues by responding promptly to inquiries related to coding and billing issues.
- Investigated customer complaints pertaining to coding or billing errors and took corrective action as needed.
- Processed incoming payments from insurance companies, patients, and other third parties.
- Created, maintained, and updated accurate patient accounts for billing purposes.
- Developed strategies for efficient management of accounts receivable processes.
- Assisted with resolving any discrepancies regarding payment amounts or denials.
- Verified accuracy of billing information prior to submitting claims to insurance companies.
- Medicaid and Medicare electronic billing
- Liaison between DOH and the agency for proper closure of the company
- Performed regular audits of coding practices to ensure compliance with regulations.
- Prepared reports summarizing monthly collections activity, aging reports, denial trends.
- Researched and assigned appropriate ICD-10 codes based on documentation in the patient's medical record.
- Ensured timely submission of all claims so that maximum reimbursement is received.
Owner /Operator
Loving Home Care
Brooklyn, NY
07.2001 - 07.2012
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Analyzed key performance indicators to identify effective strategies.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards and complaints.
- Monitored operations and reviewed records and metrics to understand company performance.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Conducted performance evaluations and recommended training programs for staff development.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Facilitated communication between departments to support project completion and goal achievement.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Ensured compliance with health and safety regulations within the office environment.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Development of new administrative systems, procedures and policies.
- Passed all DOH inspections with zero deficiencies
- JACHO accredited and received a score of 99 and maintained it until closure.
Education
Associate of Arts -
Johnston Community College
Smithfield, NC12-2024
Certification - Guardian/Court Evaluator -article81 Mental Hygiene
Hunter College of The City University of New York
New York, NY11-2019
Skills
- Recruiting
- Human Resources Management
- Compensation Structuring
- Payroll Administration
- Training development
- Employee Relations
- Performance Evaluation
- Benefits Administration
- Background Checks
- Maintains confidentiality
- New employee orientations
- HRIS proficiency
- Compliance
- Training programs
- Recruitment
- ADP
- Human resources audits
- Quickbooks
- Microsoft Office Suite expert
- Payroll coordination
Languages
Spanish
Professional
Timeline
Human Resources Administrator
Dreamville Italian Ice
11.2022 - 06.2024
AFL
Lindley Rehabilitation
09.2021 - 04.2024
Director of Social Services
United Guardianship Services
08.2017 - 08.2019
Administrative Payroll and Billing
CNH Longterm
07.2013 - 01.2014
Owner /Operator
Loving Home Care
07.2001 - 07.2012
Associate of Arts -
Johnston Community College
Certification - Guardian/Court Evaluator -article81 Mental Hygiene
Hunter College of The City University of New York
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