Chenelle Ponce

Motivated professional with a strong desire to secure an investigator position, leveraging extensive work experience, knowledge, and skills. Dedicated to providing consistent, excellent, and seamless customer service and support that directly contributes to the success of the organization. Adept at training managers to improve employee relations, increase understanding of legal requirements, and effectively motivate employees while strengthening relationships at all levels. Forward-thinking and results-driven approach focused on facilitating relationships and collaboration between diverse employees and departments to accomplish common goals.

• Instructor Development Course 2024
• STAR Leadership Program CVA 2011
• Communicating Non-Defensively
• Paralegal Certification 2001
• Workplace Violence
• Charge Writing Course
• Diversity Training
• Sexual Harassment Training and Investigation
• Labor Relations Advocate
• Ethics and Compliance
• Labor Management Partnership
• Workplace Safety
• ADA/Disability Training
• Conflict Resolution
• Basic USERRA law
• EEO Best Practices for Managers
• HR Consulting Training
• Crucial Conversations
• Arbitration Advocacy
• Communications with a Cross Cultural Audience
• Reasonable Accommodation

• Pacific Gas and Electric (PG&E), Walnut Creek, CA, Senior Labor Relations Consultant, 08/31/20, Present, Partner with leadership team to determine strategies needed to drive results for the business. Support execution of strategies and change initiatives as appropriate., Serve as the Company representative in the grievance process., Utilizing professionalism and collaboration with union partners keeping grievances down and/or settling them at the lowest level., Provide coaching and labor relations consulting for Line of Business (LOB) to improve their individual effectiveness and the effectiveness of their department., Provide training to supervisors on investigation techniques and processes., Address and resolve simple to complex HR issues that arise. Work with department leadership to recommend solutions and strategies to resolve HR issues., Effectively communicate strategic and tactical direction., Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Kaiser Permanente, Modesto, CA, Human Resources Consultant III, 10/2010, 08/2020, Serve as a key point of contact for The Permanente Medical Group (TPMG - Outpatient Clinic) and KFH Support Services, Environmental Services, Central Valley Laboratory and Central Valley Pharmacy managers as well as local labor leaders, employees, and internal union shop stewards to provide HR consultation related to simple to complex HR matters., Provide HR consultation and support to the managers of TPMG and KFH/P in all employee relation, attendance, performance, and behavior concerns of employees within their scope of management., Conduct investigations into HR matters such as Workplace Violence, Compliance related matters, Harassment, employee issues, alleged Policy violations, and prepare appropriate summaries/reports for management., Provide training, tools, knowledge, confidence, and empowerment to those managers in HR issues to ensure effective and efficient operations and resolutions in their departments to achieve the goals of Kaiser Permanente as an organization., Serve as the key point of contact in communicating HR matters within TPMG local Senior and mid-level management, Support Services, Environmental Manager, Laboratory and Pharmacy managers/supervisors to ensure excellent, consistent, efficient, and seamless HR services in a vast array of HR areas., Assist and collaborate with local management to meet local and area/regional goals, Assist and support local management in reaching goals in People Pulse goals and deliverables, Engage and collaborate with region LRC and legal on more complex issues for subject matter expert advice as needed, Collaborate and/or lead other HR team members to achieve optimal satisfaction survey results

Paralegal, Canada College - December 2001