Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hi, I’m
Chenelle Dominique Marie Haygood
CHANTILLY,VA
Summary
Overview
14
years of professional experience
Work History
Brynmor Early Education and Preschool
Team Lead
06.2023 - Current
Job overview
- Evaluated up 11 employees skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked up to 10 stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Continuum Behavioral Health
Registered Behavior Technician
03.2020 - 01.2024
Job overview
- Worked as part of collaborative team to address changing needs of up to 8 children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated up to 8 accounts information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Used Kantime and Microsoft Excel to document patient information, progress notes, and treatment plans.
Family Priority
Registered Behavior Technician
09.2017 - 11.2019
Job overview
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes of up to 8 clients over 2 years.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes at least 2 times a month.
- Handled customer inquiries and suggestions courteously and professionally.
Learning Experience Chantilly
Lead Pre-K Teacher/ Assistant Director
10.2012 - 09.2015
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to around 3 new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Responded to over 10 customer calls and emails to answer questions about products and services a day.
Little Scholars Northern Virginia
Enrichment Teacher
03.2014 - 06.2014
Job overview
- Redirected students using Positive Behavior Support (PBS).
- Delivered effective and differentiated classroom instruction to a range of neurodiverse students.
- Updated up to 45 accounts information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic to over 40 client relationships and earned reputation for exceeding service standard goals.
Winwood Childcare facilities Brambleton
Lead Young Toddler Teacher
01.2011 - 09.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated up to 12 accounts information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained over 5 new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Virginia Commonwealth UniversityRichmond, Virginia
Bachelors of Science from Psychology
12.2010
University Overview
Delaware State UniversityDover, Delaware
Certified in Microsoft Word, Excel, and PowerPoint from Psychology
12.2007
University Overview
Broad Run High SchoolAshburn, Virginia
High School Diploma
5.2004
University Overview
Skills
- Report preparation
- Complaint resolution
- Inbound and Outbound Calling
- Staff education and training
- Service standard compliance
- Recordkeeping strengths
- Administrative support
- Performance monitoring
- Work assignment delegation
- Operations management
Timeline
Team Lead
Brynmor Early Education and Preschool
06.2023 - Current
Registered Behavior Technician
Continuum Behavioral Health
03.2020 - 01.2024
Registered Behavior Technician
Family Priority
09.2017 - 11.2019
Enrichment Teacher
Little Scholars Northern Virginia
03.2014 - 06.2014
Lead Pre-K Teacher/ Assistant Director
Learning Experience Chantilly
10.2012 - 09.2015
Lead Young Toddler Teacher
Winwood Childcare facilities Brambleton
01.2011 - 09.2012
Delaware State University
Certified in Microsoft Word, Excel, and PowerPoint from Psychology
Broad Run High School
High School Diploma
Virginia Commonwealth University
Bachelors of Science from Psychology
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