Chenequa Mcduff
Glenn Heights,TEXAS
Summary
Hardworking employee enthusiastic about learning Human Resources/ People field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Delivery & Review Team- Valuation & Advisory
CBRE, Inc
09.2021 - Current
- Create national specialty invoicing utilizing client templates, various formatting and client needs.
- Manage various core team inboxes ensuring all work is prioritized and managed timely.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Cultivated interpersonal skills by building positive relationships with others
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
- Strengthened communication skills through regular interactions with others
HR Service Center Associate- PSC Specialist
CBRE, Inc
08.2019 - 09.2021
- Provide administrative support, handle incoming calls and email correspondence from employees and field Human Resource Managers regarding Payroll, Time & Labor and company policy/procedures questions.
- Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
- Provide assistance with HR Service Center projects, as needed, to support Payroll and other departments.
- Works with HR Managers to administer on-boarding process including new employee orientation, verification and processing of employee paperwork, and liaisons with supervisors and team leaders to establish positive start for new employees.
- Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Documented problems and corrective actions to maintain records
- Followed up with customers to offer additional support and check resolution satisfaction
- Examined service history and provided initial inspection of vehicle to identify issues
- Interpreted diagnostic results to provide accurate repair recommendations
- Exhibited high energy and professionalism when dealing with clients and staff
Human Resource/Administrative Assistant
App Star Financial
04.2018 - 04.2019
- Ensuring that all new hire paperwork and ADP process is completed
- Serving as point person for all employee questions
- Ensuring vacation and sick time is processed
- Facilitating resolutions to any payroll errors
- Updating and maintaining employment status, and similar records
- Assist with coordinating drug tests, also confirmation of passed or failed results
- Maintaining records related to grievances and disciplinary actions
- Recommending any correction action as well as completing termination paperwork when required
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Managed employee exit interviews and paperwork
- Efficiently delivered personnel information to management for speedy corrective action
- Screened applicant resumes and coordinated both phone and in-person interviews
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Organized new employee orientation schedules for new hires
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
Customer Service Advocate
United Healthcare, Medicare & Retirement
08.2016 - 04.2018
- Respond to and resolve on first call, customer service inquires and issues by identifying topic and type of assistance caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Intervene with care providers (doctor’s offices) on behalf of customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Meet performance goals established for position in areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
HR/Orientation/ Administrative Assistant
US Xpress Enterprises
01.2010 - 05.2015
- Serves as liaison between staff, management, and other departments to facilitate functions and flow of information
- Completes I-9’s, & WOTC forms
- Makes travel arrangements
- Completes class for benefits, payroll, contractor class and explains pay
- Supervise or provide lead support to other support staff in distributing work assignments, training and orientation for new employees, and assisting with daily assignments
- Operates Microsoft software and assists in developing, implementing, and monitoring internal business systems and procedures
- Assist with coordinating drug tests, also confirmation of passed or failed results.
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Processed employee termination paperwork at direction of supervisory staff
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Administered compensation, benefits, and performance management systems at direction of supervisor
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Checked references for potential candidates
- Developed and maintained HR policies and procedures
- Studied research and trends on best practices in HR field
Education
Bachelors of Science - Psychology
University of Phoenix
Dallas, Texas05.2013
Associate of Arts -
Cedar Valley College
Lancaster, Texas05.2008
No Degree - Certificate-Business Office Specialist / Financial
Priest Campus of El Centro CollegeDallas
Dallas03.2006
Skills
- Ability to research and analyze data effectively utilizing various proprietary databases
- Exceptional recording keeping abilities ensuring confidentiality when applicable
- Customer Relationship Management
- Multitasking and Organization
- Invoice Preparation and Processing
- Calm and Professional Under Pressure
Affiliations
Experienced and results-oriented in Human Resources, with advanced abilities in developing positive
relationships with clients and coworkers. Interested in a similar opportunity with company where exceptional
computer and customer service skills will be valued and rewarded.
Timeline
Delivery & Review Team- Valuation & Advisory
CBRE, Inc
09.2021 - Current
HR Service Center Associate- PSC Specialist
CBRE, Inc
08.2019 - 09.2021
Human Resource/Administrative Assistant
App Star Financial
04.2018 - 04.2019
Customer Service Advocate
United Healthcare, Medicare & Retirement
08.2016 - 04.2018
HR/Orientation/ Administrative Assistant
US Xpress Enterprises
01.2010 - 05.2015
Bachelors of Science - Psychology
University of Phoenix
Associate of Arts -
Cedar Valley College
No Degree - Certificate-Business Office Specialist / Financial
Priest Campus of El Centro CollegeDallas
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